Matthew Macpherson Email and Phone Number
Matthew Macpherson work email
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Matthew Macpherson personal email
IT Professional with a wide-range of experience from operations to application support/development to database administration. A strong team player with a willingness to share knowledge and support teammates. Excellent client focus, going the extra mile to satisfy their requests in a timely and well implemented manner.TECHNICALDatabase Packages: MS SQL Server 2000/2005/2008/2012, MS Access Programming languages: SQL scripting, Contact Center scripting, ASP, Visual Basic, Visual Basic for Applications, HTML, .NETOperating Systems: Windows 95/98/2000/NT/XP/Vista/7, UNIX, MS-DOSSoftware Packages: Microsoft Office, ITSM, Lotus Notes, Remedy UserInternet: Web browsers, FTP, E-mail, SSH, TelnetOther: SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Transparent Data Encryption (TDE)
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Senior Application Specialist & Team LeadVi By Aderant Oct 2023 - PresentToronto, Ontario, Canada
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Senior Technical Support SpecialistVi Global Nov 2013 - Oct 2023Toronto, Canada AreaPrimary support for several clients of the viDesktop application. Manage implementation of the application for new clients after assessing their needs and planning the project appropriately.
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Sql Server Database AdministratorExxonmobil Sep 2011 - Sep 2013Toronto, Canada AreaPrimary DBA for numerous servers as well as backup DBA for many others. Provided on-call support on a follow-the-sun schedule. Handled database technology upgrades as required by application groups.- Delivered primary support for over 100 servers located globally running SQL Server 2000, 2005, 2008 and 2012 - Provided support on SQL Server Reporting Services, SSIS packages, high availability concepts (database mirroring, log shipping, AlwaysOn, clustering) and Transparent Data Encryption- Acted as key member in SQL Server 2012 certification for use within the company – This involved giving training on new concepts (Timeline restore feature, Distributed Replay), developing and performing QA on documentation, and culminated in performing the first successful production installations- Training/support for new DBAs – Guided them on company processes and assisted with technical SQL questions to help them work effectively in the team in a timely manner- Regular on-call support for all SQL servers in the company (1400+) to ensure all critical services were always available and recovered in a timely manner when needed -
Application AnalystExxonmobil Aug 2009 - Sep 2011Toronto, Canada AreaProvided support on the applications that allowed the operation of the company's call centers located around the world. Primary support for voice recording, workforce management and in-house reporting tool. Provided 24/7 on-call support.- Responsible for administration and support of lab servers running SQL Server 2005 – Performed regular DBA duties such as backups, restores, security, etc.- Provided primary development and support for an in-house SSIS application – Successfully upgraded this tool from a SQL 2000 DTS package to a SQL 2005 SSIS package and took the opportunity to improve its efficiency- Acted as primary support for SQL 2005 based vendor application called eWorkforce Management which included performing a major application upgrade – Involved coordinating among various IT groups (network operations, server operations, network security, database operations) and key stakeholders- Supported call flow applications (Contact Center, Call Pilot, MPS 500) which involved writing scripts to allow customers to direct their calls as appropriate
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Desktop Operations AnalystExxonmobil Jan 2007 - Aug 2009Toronto, Canada AreaSecond level desktop client support to ensure employees within Canada could continue working quickly if they had a problem with their computer that could not be solved by first-level support.- Coordinated move of over 50 servers within the Toronto data center as part of a major office restack project – Worked with multiple application support groups to coordinate outage and managed personnel who did the physical moves of the servers- 24/7 on-call server hands-and-eyes support within Canada – Responsible for servers in major business locations as well as coordinating third party vendor group for remote areas of the country
Matthew Macpherson Skills
Matthew Macpherson Education Details
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Computer Science
Frequently Asked Questions about Matthew Macpherson
What company does Matthew Macpherson work for?
Matthew Macpherson works for Vi By Aderant
What is Matthew Macpherson's role at the current company?
Matthew Macpherson's current role is Senior Application Specialist & Team Lead at vi by Aderant.
What is Matthew Macpherson's email address?
Matthew Macpherson's email address is mm****@****top.com
What schools did Matthew Macpherson attend?
Matthew Macpherson attended Dalhousie University.
What skills is Matthew Macpherson known for?
Matthew Macpherson has skills like Microsoft Sql Server, It Service Management, Database Administration, Troubleshooting, Servers, Databases, Unix, Ssis, Sql, Data Center, Technical Support, Visio.
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Matthew MacPherson
Principal Technical Lead, Software Development Support At BlackberryKitchener, On2blackberry.com, blackberry.com -
Matthew MacPherson
Toronto, On -
Matthew MacPherson
Saint John, Nb
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