Matthew Moorehead Email & Phone Number

Irmo, Sc, Us

Irmo, Sc, Us

Us

Melbourne, Victoria, Au

Elgin, South Carolina, Us

Work closely with new prospects to create managed service plans Lead multiple projects simultaneously, while maintaining 100% client satisfaction Design and build custom computers for a variety of industriesProvide all levels of enterprise desktop support to various types of clientsAnalyzes break / fix scenarios to determine the best course of action for multiple tier support structure Establish standards for deployment regarding configuration, imaging and security protocolsMonitor systems that include Voice over IP (VoIP), Networking Equipment (Switches & Routers), Servers and Web sites. Support many popular applications and provide one-on-one training to clients. Applications include Microsoft Windows (XP, Vista, 7, 8, 8.1 & 10) and all versions of the Microsoft Office Productivity Suite.

Lexington, Kentucky, Us

• Manage and oversee corporate systems and network at 72 satellite locations in over 25 states, Japan, South Korea and Guam. • Worked directly with Vendors to determine solutions for escalated service issues. • Source new equipment to determine the best available for corporate purchasing. • Manage and administer Office 365 tenant and Google Apps for Work for 450 active employees.• Provided escalation support for onsite support analyst to ensure issues were resolved in a timely manner. • Performed installations and troubleshooting for SAP software suite. • Create new users in Active Directory and managing user security through Group Policies.

Columbia, South Carolina, Us

Assess, troubleshoot and resolve break / fix issues for multiple locations and user groups, involving complex scenarios and multiple riskDocument work orders progress and resolutions utilizing a proprietary case management system Install, configure and maintain specialized software applications required for various contracts, as requested by upper management Utilize VMWare ESX to build and test images for workstation deployment projects that comply with relevant insurance industry and contractual standards Perform relocation services for new and old hardware for multiple locationsEngage with stakeholders to provide feedback on device selection Use device hardening techniques to ensure security protocols are followed Provide support for custom applications developed in house

Alpharetta, Georgia, Us

Oversaw the store's wireless team in promoting and selling phones and connected devicesAssisted customers with purchases, upgrades, and account maintenance within a variety of cellular service plans including Verizon, AT&T, Sprint, T-Mobile, and pre-paid plans Increased overall store's sales by 30%Led district training sessions and acted as substitute District ManagerMaintained electronics inventory, including ordering, tracking and stocking