● Collaborated with a team of Cybersecurity Analysts in analyzing Bow Valley College's current Vulnerability Management Process and documented ways how to improve it based on leading standards and best practices● Developed a 6-months roadmap for the Vulnerability Management improvement phase ● Developed a 2-year roadmap on how Bow Valley College can be Post-Quantum ready by analyzing the current network security infrastructure and recommending post-quantum secure network protocols based on research done that made references to the leading standards, frameworks, and infrastructure providers such as NIST, Microsoft, IBM, and AWS

● Provided technical assistance and support to students with regard to student applications being used in Bow Valley College such as Microsoft 365. D2L, Microsoft Teams, and other applications the students needed for their courses● Guided students through step-by-step solutions, ensuring a positive customer experience● Maintained accurate records of student interactions and technical solutions in our simple ticketing system (Microsoft Form)● Collaborated with team members to resolve complex technical problems● Communicated technical concepts to non-technical individuals clearly and concisely

● Digitized paper-based workflows to adapt to the current work-from-home setup by gathering, analyzing, executing, and training of the new system● Created an approval system using Google Apps Script, Microsoft SharePoint, and Power Automate● Served as Level 2 Google Workspace support by documenting incidents through OSTicket and Freshworks and provided continuous communication to escalate required incidents to online Google Support (Level 3)● Trained users to utilize the Google Workspace applications to improve daily menial tasks● Provided support as a helpdesk to inquiries online, created manuals and FAQs guides for users● Co-created password policy procedures to be implemented organization-wide● Adept troubleshooter in diagnosing and resolving issues across diverse operating systems