Marcus Nicholson Email & Phone Number

Kingsteignton, Gb

Kingsteignton, Gb

Teaneck, New Jersey, Us

Scrum Master / Agile Delivery Lead for leading socially conscious retail bank- Facilitate daily stand-ups, sprint planning, sprint demo and retrospective meetings- Own, manage and drive the execution of sprint delivery- Collaborate with the scrum team and other appropriate stakeholders to create and agree the delivery plan- Eliminate impediments so that the scrum team can remain focused- Motivate the team and manage interpersonal conflicts, challenges and opportunities for team growth- RAIDDA management including managing risks and issues as they arise, collaborating with senior business or technical roles as required to resolve them- Facilitate communication between roles and protect the team from distractions, interferences and uncontrolled expansion of work- Support the team in estimating so that it can accurately forecast the number of deliverables possible in an iteration- Coach the team through Agile practices, processes and tools and instil the drive for continuous improvement- Manage and engage appropriate stakeholders to ensure delivery including; Risk, IT and Security- Act as a catalyst for continuous process improvement- Represent the scrum at governance forums and report scrum progress and status to the appropriate boards- Budget and financial management for the scrum team- Release and Implementation of the scrums deliverables in support of the Release Manager- Support the product owner to successfully deliver the change and value into the Business

Kopavogur, Reykjavik, Is

Part of the project management team that led the implementation and customization project of the Kaptio Travel System built on salesforce.com to a large enterprise customer* Led team of 14 including BA's and QA* Agile / SCRUM methodology* Project and sprint planning* Gap analysis* Stakeholder management* Resource management* Risk management* Budget control* Flexible working

Surbiton, England, Gb

Project manager across multiple complex IT delivery projects including:- Spearheaded the implementation of SuiteCRM for Exodus Travels, including synchronization with the product/reservation and telephony systems - Created custom objects, custom fields, dashboards, workflows and reports based on business requirements- Provided sales, operations and marketing teams complete visibility of customer touch points for the first time- Designed the business processes for the taking and servicing CRM leads from the phone, email, and web chat | Boosted customer follow up and reduced response times- Implemented SaaS product/reservation systems across three brands | Modernising the key system for the tour operators- Designed internal user screens to provide businesses with greater visibility to enable decision making which saw an increase in trip fill - Oversaw the API connection from res system to brand websites to enable live pricing availablity and online bookings- Introduction of inaugural Travel Agent portal to provide travel agents greater visability of product availablity and functionality to create provisional bookings themselves

Surbiton, England, Gb

Assistant Sales Manager to the phone and web sales teams. - Total of 17 consultants- Team motivation- Team knowledge analysis and training - Team recruitment and personal development

Surbiton, England, Gb

Leading a team of 8 sales consultants- Spearheaded the uptake of online chat to become the primary method of customer communication for the team- Oversaw the integration of the online booking engine with the reservation system

Surbiton, England, Gb

Selling the best active and adventure group holidays in the industry- Top seller in 2011 and 2012

London, United Kingdom, Gb

London, Gb

Prize Management fulfillment.