Massimiliano Gnoni Email & Phone Number

Milan, It

Milan, Lombardy, Italy

Vimodrone, Lombardia, Italia

Service ManagementP&LUpsellingManaging SLA and KPIpreparation of technical offer documentation

Milano, Italia

Milano, Italia

- Single Point of Contact for the Customer understanding the needs and peculiarities of ensuring a gradual adjustment of the service mode- Control and monitoring of guaranteed service levels agreements (SLA) and related KPI;- Management of Central Infrastructure: AD, File Sharing, IT Governance, Antivirus and EPP, Software Distribution, SLA Management, Printing Management, document management and storage system- Supervision of the security patch distribution- Management of all the PCs, laptops, tablets and cell phones of the customer;- Measuring customer satisfaction focused on increasing customer loyalty- Providing help and advice to customers using the organisation's services- Investigating and solving customers' problems that have been passed on by customer service assistants- Preparation of documentation and monthly reports on the status of the service- Keeping accurate records of discussions or correspondence with customers on a document management and storage system- Implementation and management of IT Governance system according to ITIL processes;- Production and maintenance of the service catalogue- Elaboration of plans for the realization of individual projects / events;- Analysis of the critical issues and formulation of intervention proposals;- Check of the state of development of the individual activities, intervening with the appropriate corrections on the time and implementation deviations;- Definition of Rollout plans of all the hardware supply- Management of IMAC interventions- Direction of monthly planning meetings to develop team strategies and define the objectives and the communication strategy of the service;- Enterprise Deployment of MS Office 365 - Migration from Lotus Notes to MS Office 365

Milano, Italia

Gestione presso la Regione Lombardia il gruppo di tecnici di presidio e Imac. Responsabile della gestione, assistenza e approvvigionamento delle PDL (computer periferiche tablet e telefonia mobile) e relativo Piano di RolloutAt Regione Lombardia, I've managed the group of desktop technician and Imac. I was responsible for the management, servicing and supply of workstations, tablet devices and mobile phones and its Plan Rollout

Ricoprivo ruoli diversi come tecnico imac, desktop administrator in ambiente windows nonché di system administratorI covered different roles as technical imac, desktop administrator in Windows environment as well as the system administrator

Help desk di primo e secondo livello per corporate banking, desktop administrator1st and 2nd level help desk for the corporate banking software of Cariplo and desktop administrator

Agile For Finance

Itil V4 Drive Stakeholder Value

Diploma Capo Tecnico, Information Technology