Account Manager
Current- I Solely lead my team, and assist with any issues that need to be escalated, or resolved.
- I update my team on how to handle any IT issues along with troubleshooting system issues, questions, about systems that are not functioning properly and promptly. I will inform them of the time frame that is given to.
- I communicate on teams for all of my 1 on 1 & team video chats with pipeline reviews and or help or navigation through the systems, with computer knowledge, Leading and teaching to help processors get files to closing.
- I assisted with vacations or sick days for the entire team, I personally would fund 55-65 files per month on top of managing processors.
- Conventional, FHA, VA Refinance and Purchases including Hawaii
- Analyzed employment income, tax returns, pay stubs, profit and loss, rental income, retirement income, hard regulations, laws, and verified that tax, title, Insurance, credit, flood, and fraud reports are clean and.