 Support staff Australia wide Microsoft 365 Support Solving problems and resolving incidents through analysis and problem solving by searching the FAQ’s and knowledge databases.  Ensuring all documentation (work instructions, scripts, tables & checklists) is maintained & circulated to all staff National IP Phone Rollout and Support (Avaya by Ring Central) Maintain the IT Helpdesk ticketing system  Be the primary contact point for all end-user IT issues  Provide Level 1 and 2 Helpdesk support for hardware and software related issues on Apple and Windows computers, handheld devices, peripherals and software  Escalate issues to ensure rapid resolution  Assist in the implementation and review of new software applications  Set-up and configure desktop and laptop computers  Assist in training of users on existing or new applications  Perform the administrative function for the ordering, delivery and tracking of invoice payment for IT hardware and software

PROFESSIONAL PROFILEDedicated and results-oriented professional with a strong background in both technical and managerial roles, complemented by extensive coaching experience across various sporting levels. Known for managing network administration, system migrations, and excelling in budgeting, account management, and cost analysis. Skilled at fostering relationships, motivating teams, and promoting diversity, while thriving in high-volume environments. Currently transitioning from full-time IT to pursue my passion for coaching and mentoring. Actively seeking full-time coaching roles to align with my career goals. Pursuing a Bachelor of Psychology and hold AFL Level 3 Coaching accreditation.COACHING PHILOSOPHY As a coach, I adopt an athlete-centred approach, fostering a challenging yet enjoyable environment where players feel supported both physically and mentally. I prioritise safety, excellence, teamwork, and individual growth, recognising that player wellbeing is essential to peak performance. My philosophy integrates mental health awareness, ensuring athletes are equipped to manage the pressures of competition through open communication and supportive coaching strategies. Success extends beyond results, measured through enjoyment, learning experiences, player development, and mental resilience, creating a positive, balanced environment where athletes thrive both on and off the field.Cricket:• Player – Australian Vets Cricket Team – 2023 UK Tour & 2022 Vets World Cup• Player / Senior Coach - Richmond City CC – Life memberCoaching Appointments:• Cricket – Seconds Head Coach – Haileybury Grammar 2024 to Current• Cricket – Seconds Head Coach – Caulfield Grammar 2022 to 2024• Cricket - Director of Coaching – Mordialloc Redbacks Junior CC 2019 to Current• Football - Director of Coaching (Interleague) – SMJFL 2018 to 2022• Football – Senior Year Coach Women – Peninsula Grammar• Basketball – Rep Coach – U18/U16 Girls/Boys – Sandringham Sabres

 Technical. Successfully managed and maintained network administration. Developed, installed, and configured hardware and software applications. Managed system migration.o Installing and Configuring Troubleshooting Windows, M365, MS Teamso SharePoint Admin including Listso Administering Azure AD, M365 Admin, Teams Admin, Exchange Admin, Tenancy Licensingo Installing, Configuring and Troubleshooting Apple IOX, IOSo Service Desk Applications – Zendesk, Cherwell, Manage Engine, Freshdesko IT Asset Managemento Administration - IP Telephone System - Avayao Experience with various routers, switches hubs and wireless access pointso Managed and Deployed Backups and Disaster Recoveryo Set up an IT Help Desk, SLA's and proactive monitoring Managerial. Experienced in account management, budgeting and cost analysis. Successful track record in sourcing, working with external MSP’s and developing service level agreements. Organisational Skills. Proven ability to organise and prioritise workload, meet deadlines and work in a high-volume work environment.

 Support staff Australia wide Google for Business (Workplace) Microsoft 365 Support Solving problems and resolving incidents through analysis and problem solving by searching the FAQ’s and knowledge databases.  Ensuring all documentation (work instructions, scripts, tables & checklists) is maintained & circulated to all staff  Develop Cyber Security Training Materials Roll-out and training of staff on Dashlane Password Manager

 Support various Clients remotely from Level 1 to Level 3 Microsoft 365 Tenancy Support