Myles Gollarza, Pmp Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Improved the mobile application infrastructure, minimizing the cost of future application development. Reduced manual labor and provided flexibility to release hotfixes through automating the application deployment.
• Drove improvement of QGenda’s iOS App Store rating from 2.8 to 4.6 by evaluating client feature preferences, categorizing and correlating known bugs with client feedback, and analyzing application flows; received Top.
• Increased app store rating engagement by 318% by launching a campaign on customer success to request client reviews as well as implementing an operating system feature to prompt users for reviews
• Grew the active user mobile base by 20% through soliciting buy-in from the CEO to shift towards a mobile-parity and mobile-first development strategy, optimizing the overall user experience
• Elevated the quality of and decreased the number of open bugs in high-impact areas for the application through implementing processes to catch and resolve all known bugs prior to release
• Created a “story writing playbook” for product analysts to help standardize stories across the organization and facilitate greater efficiency when transferring stories between scrum teams

Greater Atlanta Area

• Handled the entire Time Tracking and Compensation Management product life cycle. Fostered cooperation with 10 product analysts & scrum team members, articulated ideas to senior management, initiated new projects, and.
• Liaised regularly with two major clients to conduct product discovery as well as perform feature validation post-development to seek approval on deliverables
• Worked with three UX designers to generate mockups after eliciting and validating product feature requirements; presented mockups to scrum leadership to break down the epic into stories, generated a sprint plan.
• Directed decision-making practices including prioritization, sprint commitment, scope definition, and the acceptance/rejection of user stories to ensure product development aligned with business needs
• Generated roadmap and release plans for designated product line initiatives to communicate timelines for feature development to relevant stakeholders including the CEO, customer success and sales teams, and clients
• Monitored product quality levels to detect trends and maintain software within established quality goals; met regularly with customer success leaders to provide updates, discuss new bugs, and prioritize issue resolution

Greater Atlanta Area

• Collaborated with the CEO to define Time Tracking and Compensation Management product strategy. Cooperated with the customer success team and clients to pinpoint product gaps, outline the product roadmap, and design.
• Wrote all stories for the development team, reviewed stories with scrum leadership, estimated stories with the entire scrum team, and built out the scrum team backlog to at least two sprints
• Prioritized backlog of work based on market needs and business objectives, owned the backlog grooming process for product features, and continuously determined sprint goals for the scrum team
• Employed an Agile framework to achieve sprint goals within two-week development periods

Greater Atlanta Area

• Assembled and spearheaded a Time Tracking and Compensation Management team with three other full-time customer success consultants. Doubled the product's user base, led critical, highly visible project implementations.
• Aided the sales team in demonstrating Time Tracking and Compensation Management for high-value deals, acting as a subject matter expert on all product capabilities
• Generated processes, integrated across the customer success department, for collecting and evaluating client software feature requests to build a comprehensive understanding of critical missing features
• Joined forces with the product team to draft software requirements, ensure alignment with client requirements, and promote efficient use of development resources

Greater Atlanta Area

• Teamed with marketing, sales, product, development, and customer success personnel to develop a go-to-market strategy for the company’s new Time Tracking and Compensation Management products.
• Formulated customer implementation processes for all Time Tracking and Compensation Management products; oversaw the installation of 45+ clients within the first year, earning roughly $216K in recurring annual revenue
• Collaborated with the sales team and joined conversations with prospective clients to help the product team better understand and address product gaps; presented conclusions to senior leadership and gained approval for.

Greater Atlanta Area

• Maintained strong relationships with existing clients. Integrated new application features and functionalities, communicated updates, and resolved customer inquiries in a timely manner to elevate customer use.
• Built a customer base of 2000+ scheduled medical providers, yielding $370K+ in recurring annual revenue
• Optimized in-house practices over three months to better record and track existing company assets, increase asset management accessibility, and allow others to assist with updates

Greater Atlanta Area

• Managed new customer implementations, actively communicating implementation timelines to customers, team members, and QGenda team leads to meet milestones and go-live dates.
• Collected and analyzed customer scheduling data to augment the scheduling process, allowing clients to create new schedules up to 400% faster
• Constructed a customer base of 900+ scheduled medical providers, totaling $160K+ in recurring annual revenue

Bachelor Of Science (B.S.), Industrial Engineering

Activities and Societies: Institute of Industrial Engineers

Minor, Business Administration