Miguel Gonzaga Email and Phone Number

🚀 Associate Product Manager - Etaily Inc.Overview: • As an Associate Product Manager at Etaily Inc., I play a crucial role in shaping the long-term vision and strategy for our product, aligning it with key business objectives. • My responsibilities span various aspects of the product lifecycle, from planning and development to communication and stakeholder management.Key Responsibilities:🎯 Product Strategy & Vision: • Contribute to the development and communication of a clear long-term vision for the product. • Assist in maintaining a comprehensive product roadmap based on market research and data-driven insights.🛠️ End to End Product Development: • Support the creation of product and feature scoping documents, ensuring alignment with UX/UI and development tasks. • Assist in overseeing feature implementation and tracking the progress of development and QA teams.🔗 Communication and Stakeholder Management: • Contribute to the effective communication of the product vision, strategy, and roadmap to various stakeholders. • Keep internal and external customers informed about the product's progress and changes. • Gather feedback from users, stakeholders, and market research to inform the product development process.📝 Documentation and User Experience: • Contribute to the development of acceptance criteria and user-facing documentation to enhance the overall user experience.🌐 Etaily is a 360° e-commerce enabler that provides its partners across all aspects of the e-commerce service stack, whether end-to-end or via a modular basis across operations to brand, data, and technology.

I bring a wealth of experience and a track record of delivering exceptional results to your organization. Here's what I can offer:🌟 Exceptional Success Record: I boast a stellar academic record, with a flawless 100% success rate across my coursework, leadership roles, and internships. This underscores my exceptional skills in programming, project management, and product development, providing your company with an asset to drive excellence.🏢 System Stability Expertise: In my previous internship, I ensured an impressive 95% system stability rate through proactive communication and effective issue management. My commitment to user satisfaction will bolster your company's reputation and customer loyalty.🧐 Quality Assurance Mastery: I will execute comprehensive QA testing, resulting in a substantial reduction in critical bugs, demonstrating a meticulous approach that ensures your products maintain high quality.🛠️ Efficiency Enhancement: I will spearhead automation code development to reduce QA/UAT time, strengthening regression testing and driving efficiency gains that directly impact your company's productivity and bottom line.👥 User-Centric Leadership: My experience in co-leading user acceptance testing ensures that your products are released with a stellar 98% issue-free rate, contributing to seamless feature deployment and enhancing user satisfaction.🔄 Process Optimization: I will engineer process improvements, reducing onboarding-related issues by overhauling documentation and facilitating smoother transitions for users, enhancing operational efficiency.⏱️ Time Efficiency: My leadership in Time Efficiency Studies will drive process time reductions, optimizing workflows, and improving resource allocation for your company.With my academic achievements, technical proficiency, and unwavering commitment to excellence, I am well-equipped to contribute to your company's success and drive innovation in product management and quality assurance.

My Experience at Etaily 🌐 https://luismiguelgonzaga8.wixsite.com/miguelgonzaga/post/etaily-internship-a-product-management-and-quality-assurance-internship-case-study🚀 Product Management and Quality Assurance Internship: Spearheaded a regression test automation project, conducted QA testing, and collaborated on seamless feature deployment with stakeholders to hone expertise in Product Management and Quality Assurance.📝 Documentation and User Experience: Developed acceptance criteria and contributed to user guides and user-facing documentation, enhancing the overall user experience.Key Achievements:🛠️ Streamlined Efficiency: Crafted automation code, resulting in a 73% reduction in QA/UAT time and enhanced regression testing.📈 Enhanced Product Quality: Conducted comprehensive QA testing, leading to a 30% reduction in critical bugs and identification/reporting of 15+ bugs.👥 User-centric leadership: Co-led user acceptance testing with stakeholders, ensuring a 98% issue-free release for seamless feature deployment.🔄 Process Optimization: Achieved a 35% reduction in onboarding-related issues by overhauling system documentation and facilitating smoother user transitions.⏱️ Time Efficiency: Led a collaborative Time Efficiency Study, generating insights that improved teamwork and reduced process time by 20%.🌐 Etaily is a 360° e-commerce enabler that provides its partners across all aspects of the e-commerce service stack, whether end-to-end or via a modular basis across operations to brand, data, and technology.Keywords: Product Management, Quality Assurance, Regression Testing, QA Testing, Stakeholder Collaboration, User Guides, Documentation, UAT, Automation

Experience at ODD 🚀📊 Gathering Business Requirements: Gathered and analyzed business requirements to ensure alignment with project goals and stakeholder expectations.💼 Supporting Product Development: Played a key role in supporting product development by providing insights and coordination throughout the product lifecycle.📞 Effective Communication: Maintained proactive communication with stakeholders, fostering strong relationships and understanding their needs.Key Achievements:🔧 System Stability & Empowerment: Ensured 95% system stability, empowered users through proactive communication and ticket reporting, achieving 99% successful feature deployment.🚀 Improved Reliability & Integration: Enhanced system reliability by 50%, integrating 2 partner APIs and adding 6 payment methods via collaborative communication.🏆 Onboarding Acceleration: Accelerated onboarding speed by 50%, coaching and leading 3+ interns monthly on system use.📈 Efficiency & Client Benefits: Improved system efficiency through collaborative meetings, planning, and documentation, benefiting the company, clients, and customers.ODD (Iterative W22) is a social commerce company that transforms anyone's unused space into a quick business.Keywords: Project Management, Communication, Business Requirements, Product Development, UAT, Stakeholder Relationships, Product Management, Quality Assurance, Ticketing

Flagship Event Management at La Salle Computer Society 🌐🚀 Event Enhancement: Managed a flagship La Salle Computer Society event aimed at educating students about the latest technologies and demonstrating project management and communication skills.Key Achievements:👥 Partnership Growth: Increased partnerships by 20% through effective communication with 15+ organizations and high schools via email and messaging, expanding the event's reach and impact.📝 Communication Optimization: Corrected and optimized 10+ email templates for a 10+ member committee, improving communication with current and potential partners, enhancing collaboration.⏱️ Zoom Meeting Success: Achieved an outstanding 97% attendance rate at a critical Zoom meeting by coordinating and accepting over 30+ participants, ensuring the event's success and engagement.Keywords: Event Management, Communication, Project Management, Partnership Growth, Email Communication, Zoom Meeting

Flagship Event Management at La Salle Computer Society 🌐🚀 Event Ignition: Led a flagship La Salle Computer Society event aimed at igniting innovation in high school students by exposing them to various fields in the College of Computer Studies at DLSU.Key Achievements:👥 Team Coordination: Ensured 100% success of the event with 100+ attendance by managing, organizing, and coordinating 8+ member team meetings and delegating task responsibilities, demonstrating strong project management and leadership skills.📜 Script Completion: Completed 80% of the script for a 3-day event, resulting in 100% completion through leadership and contributions, contributing to the event's success.Keywords: Project Management, Leadership, Team Coordination, Event Success, Script Completion

La Salle Computer Society Engagement 🌐🚀 Pioneering Student Organization: La Salle Computer Society is a pioneering organization in the College of Computer Studies, accredited by the Council of Student Organizations, serving De La Salle University for over 34 years.Key Achievements and Responsibilities:👥 Active Participation: Actively engaged in various events and activities organized by the La Salle Computer Society, contributing to the organization's vibrant community.💼 Junior Officer Trainee: Assumed the role of a Junior Officer trainee, preparing to organize an event. Despite the event's cancellation due to the COVID-19 pandemic, I maintained dedication to LSCS' mission and continued willingness to contribute to its success.Keywords: Student Organization, Active Participation, Junior Officer Trainee, Dedication, Mission Contribution

Information Technology Internship at Private Tertiary Hospital 🏥👨‍💻 IT Support: As an Information Technology Intern, I provided essential IT support services, including answering phone calls, responding to user requests, and installing operating systems and software programs on new machines.Key Achievements:🛠️ Problem-Solving Expertise: Resolved over 5 IT issues weekly using exceptional problem-solving and communication skills, ensuring uninterrupted operation for multiple hospital departments.📞 Technical Support: Delivered inclusive technical support and provided precise ticket reporting, handling 60% of daily calls from various hospital departments, ensuring seamless IT assistance.📈 Help Desk Efficiency: Spearheaded an impressive 80% improvement in help desk efficiency by implementing an innovative communication script, elevating technical support to new heights and optimizing hospital operations.VRP is a private tertiary hospital in Mandaluyong City, dedicated to delivering high-quality healthcare services for over 40 years.Keywords: Healthcare Services, Information Technology Intern, IT Support, Problem-Solving, Help Desk Efficiency