Matthew Gordon, Cssbb Email & Phone Number

• Strategic IoT Operations Management: Spearheads scalable strategies to fortify IoT operations.
• Collaborative Product Enhancement: Works with Client Managers and Engineering to optimize product delivery to customers.
• Product Ownership & Development: Acts as Product Owner for software development initiatives.
• Team Leadership & Service Management: Manages customer-facing staff, ensuring top-tier service delivery.
• Process Enhancement & System Innovation: Creates improved dashboards in Dynamics CRM for managing workloads and tracking metrics.
• Transformational Leadership: Guides teams through a substantial workload increase, tripling productivity.

Wayne, PA

• Strategic Efficiency Projects: Led projects increasing operational efficiency.
• Role Maintenance: Executed all responsibilities associated with the Process and Knowledge Analyst role.

Wayne, PA

• Inter-departmental Process Management: Orchestrated complex process improvement projects across departments.
• Data-Driven Problem-Solving: Utilized pivot tables, histograms, and Pareto analysis to drive root cause problem-solving.
• Systems Enhancement & Documentation: Documented requirements and tested enhancements for proprietary systems.
• Continued Role Expansion: Maintained duties aligned with the Business Systems Analyst Associate role.

Wayne, PA

• Kaizen Workshop Leadership: Led Kaizen workshops, optimizing workflows and minimizing waste.
• Lean Concept Training: Trained employees in Lean methodologies.
• Workflow Design: Created workflows for value stream analysis exercises.

Wayne, PA

• Team Leadership & Coordination: Led and coordinated team efforts, prioritizing tasks for efficiency.
• Field Staff Collaboration: Worked collaboratively with field staff to fulfill customer requirements.
• Workflow Innovation: Designed new workflows, enhancing productivity within the Inspection Support Unit.

Wayne, PA

• Customer Interaction: Engaged with customers to schedule boiler inspections.

St. Davids, PA

• Educational Instruction: Delivered comprehensive Western Civilization courses both online and on-campus.

Bala Cynwyd And King Of Prussia, PA

• Educational Instruction: Successfully prepared students for both standardized tests as well as high school math and history

Wayne, PA

• Data Verification & Review: Diligently reviewed incomplete data matches within incoming policy data, ensuring accuracy and completeness at Hartford Steam Boiler

Radnor, PA

• Independent maintenance: Supervised data backup functions, escorts necessary personnel to server rooms, and documented all procedures for data security.

Master Of Arts (M.A.), History, 3.84

Activities and Societies: Phi Alpha Theta Honors SocietyCompleted a teaching internship with Dr. Elizabeth Kolsky of the history.

Certificate, Lean Six Sigma Greenbelt Certification

-One week class in collaboration with Lockheed Martin to learn Six Sigma techniques

Bachelor Of Arts (B.A.), History, 3.79

Received the Gilbert L. Guffin Freedoms Foundation Award, given to the best paper in American History that year