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@ivionics.com
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Miguel Gorgulho is listed as Sr. NOC Technical Lead at IVIONICS, a company with 22 employees, based in Huntington Station, New York, United States. AeroLeads shows a work email signal at ivionics.com and a matched LinkedIn profile for Miguel Gorgulho.
Miguel Gorgulho previously worked as Techincal Lead at Ivionics and Network Operations Engineer at American Home Mortgage. Miguel Gorgulho holds High School from The Wheatley School.
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AeroLeads found 1 current-domain work email signal for Miguel Gorgulho. Compare company email patterns before reaching out.
With an extensive tenure in IT services, my role at IVIONICS as a Technical Lead revolves around providing exceptional support across diverse environments and managing a proficient team of over ten technicians. Our team's dedication to creating standard operating procedures has significantly elevated the support department's efficiency.My expertise encompasses not only Help Desk Support but also Network Administration and Technical Support, ensuring robust IT infrastructure management for our clients. By leading the integration of Connectwise Automate, I have streamlined client onboarding and monitoring processes, reinforcing our commitment to innovative and reliable IT solutions.
Listed skills include Help Desk Support, Microsoft Exchange, Computer Hardware, Network Administration, and 28 others.
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Hauppauge, NY
With over 15 years of experience, I’ve built and scaled Ivionics’ Network Operations Center (NOC), transforming IT service delivery for 100+ clients and managing 3,600+ devices. Through integration of MSP tools like ConnectWise Automate, Auvik, and ITGlue, I established seamless workflows and reliable support.Core Highlights:· NOC Leadership: Founded.
Melville Ny
· Led in the monitoring of server resource usage; coordinated upgrades as it pertained to Operations. · Provided NOC management— monitoring health of production, development, and QA environments.· Experienced to identify solutions, provided conclusions to problem solving, and multi-tasked effectively.· Maintained logs of daily activities and ensured all.
· Worked as part of a 35-person Help Desk that provided technical support to 7,000+ users across U.S.· Experienced in troubleshooting a wide variety of operating system, software, and hardware problems.· Worked with Heat tracking system for inbound calls, Dameware (remote desktop connection), and CMC.
· Provided timely support to all Level-1 Technicians as the selected escalation point for all level 1 issues.· Followed Standard Operating Procedures (SOP) for adding/removing users from BlackBerry Enterprise server, system application installations, and computer synchronizations for smartphones and PDAs.· Oversaw Tier-1 technical support personnel in.
· Troubleshot and setup BlackBerry/Treos for Fortune 100 and 500 companies and their employees. · Worked with IT administrators from other companies in setting up BES (Business Enterprise Servers) for BlackBerry/Treo devices. Helped with installing/synching of BlackBerry/Treos on desktop computers.
· Worked with all levels of management including CEOs. Provided customer service to corporations.· Provided technical support to end-users with handset devices, including basic operation, voicemail, email, text messaging, and calls – troubleshooting included diagnoses and resolution of issues.· Assisted with plan changes, ordering new equipment, and.
· Provided support to Merrill Lynch help desk and IBM technicians, dispatching 200+ trouble tickets a day, insuring IBM technicians were onsite at correct ETA’s, and working with 3 database systems.· Achieved a high-level of client satisfaction via a patient and methodical approach to problem resolution. · Developed skills as a creative and pragmatic.
Other employees you can reach at ivionics.com. View company contacts for 22 employees →
Julio Pedreira
Colleague at IvionicsHoltsville, New York, United States, United States
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Fernando Hernandez
Colleague at IvionicsCentral Islip, New York, United States, United States
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Wayne M.
Colleague at IvionicsNew York City Metropolitan Area, United States
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Richard Vallejos
Colleague at IvionicsPatchogue, New York, United States, United States
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Riya Gajjar
Colleague at IvionicsNew York City Metropolitan Area, United States
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Lisa Gilbert
Colleague at IvionicsNew York City Metropolitan Area, United States
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Frank Pepe
Colleague at IvionicsOceanside, New York, United States, United States
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Sean Sellars
Colleague at IvionicsNew York City Metropolitan Area, United States
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Dawn Stancavage
Colleague at IvionicsNew York City Metropolitan Area, United States
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Sean Burke
Colleague at IvionicsNew York, New York, United States, United States
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Network Administration
Quick answers generated from the profile data available on this page.
Miguel Gorgulho works for IVIONICS.
Miguel Gorgulho is listed as Sr. NOC Technical Lead at IVIONICS.
AeroLeads has found 1 work email signal at @ivionics.com for Miguel Gorgulho at IVIONICS.
Miguel Gorgulho is based in Huntington Station, New York, United States while working with IVIONICS.
Miguel Gorgulho has worked for Ivionics, American Home Mortgage, At&T, Cingular Wireless/ At&T Wireless, and Ibm.
Miguel Gorgulho's colleagues at IVIONICS include Julio Pedreira, Fernando Hernandez, Wayne M., Richard Vallejos, and Riya Gajjar.
You can use AeroLeads to view verified contact signals for Miguel Gorgulho at IVIONICS, including work email, phone, and LinkedIn data when available.
Miguel Gorgulho holds High School from The Wheatley School.
Miguel Gorgulho is listed with skills including Help Desk Support, Microsoft Exchange, Computer Hardware, Network Administration, Sonicwall, Vmware, Customer Service, and Microsoft Office.
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