Marco Govoni Email & Phone Number

Dublin 4, County Dublin, Ireland

HIGHLIGHTS: APA qualified. Managed policy renewals for a diverse portfolio of clients, achieving a renewal rate of 89% for household policies and 45% for motor policies. Identified and pursued cross-selling opportunities, resulting in 7% increase in additional policy sales.Proficient at analyzing objections and negotiating with customers to find effective solutions and address customer needs.Handled inbound queries regarding renewals or changes on policies via email and phone and identifying outbound opportunities to drive more sales. Managed the full sales cycle for customers, from initial contact to contract negotiation and close.

Dublin, County Dublin, Ireland

HIGHLIGHTS: Lead a dedicated customer set in the SMB space for the UK/I market being responsible for the full sales cycle. Coordinate several sales projects simultaneously and being fully responsible for my portfolio.Own the entire sales process to ensure delivery against key performance metrics (including 50 cold calls per day, 5 meetings booked per week) with a strong emphasis on new business, while growing existing accounts.Use solution selling expertise to respond efficiently to customer needs and identify business opportunities in order to create a strategic, long-term partnership with customers. Strengthen client relationships through regular engagement and meetings.Prioritise and participate in in-person events and expos to generate market interest.Work in partnership with the Customer Success team and the Development team to ensure a smooth customer journey.

Remote

HIGHLIGHTS: - Identify and source partnership opportunities through inbound lead follow-up and outbound reach. Research partners, identify key players and generate interest.Negotiate and finalize deals in accordance with internal guidelines.Promote content on social networks and monitor engagement (e.g. comments and shares).Identify Partners’ needs and recommend new topics.Identify new Paid Promotions opportunities, from qualifying to closing.Identify new Collaboration opportunities with other content creators.Measure web traffic to content (e.g. conversion and awareness).

Dublin, Ireland

HIGHLIGHTS: - Building pipeline through prospecting and cold calling new customers. Qualifying leads from the United Kingdom, Ireland and Italian market. Customer Success & focus during the first 3 months of their plan.Articulating the xSellco product suite business value proposition to decision makers to assess buying interest.Demonstrating an understanding of prospect’s industry, priorities and challenges.Follow up with the sales cycle process by booking, giving Demos, supporting the client for the two weeks trial period and closing the Deal.Update prospect interaction in Hubspot and Salesforce to ensure efficient lead management.Consistently achieving KPIs

Sandyford, Dublin 16

HIGHLIGHTS: - Support SMB clients via phone, email and chat by driving the right product adoption and advertisement campaign to help them grow their businesses.Responsible for helping SMB clients drive results via their marketing campaigns through consultation, education on policies and technical aspects.Lead Generation Supervisor and responsible for the Italian Market. Prepare daily Excel file with results of 20+ agents and organise meetings for those who do not reach weekly targets to help them improve their KPIs.Work with internal teams to ensure campaigns run smoothly.Providing tailored marketing strategies.Helping clients optimise their ongoing campaigns, analysing data and audience behaviour.

Swords, Dublin 17

HIGHLIGHTS: - Coaching new joiners to ensure quality of service.Take part of small training sections to teach new joiners about internal escalation processes. Constantly over-achieving daily targets in terms of productivity, first contact resolution and TRT.Document all communication with users and accounts accurately and in a timely manner via system tools.Research, analyse and resolve customer (internal and external) issues in an accurate and timely manner using internal tools. Provide support and help clients book exclusive offers.Use tools and resources to access situations and create appropriate resolutions, while maintaining ownership of the issue. Identifies service problems and conducts root cause analysis.Pitch to the clients the best locations in terms of quality, price and facilities and becoming a subject matter expert on the platform to guarantee the best support for the client taking internal courses.