Director, Technology & It Support Services
Canada
My leadership extended to cover both IT Infrastructure and IT Support teams, managing a group of over 40 professionals. I assumed full responsibilities for design, implementation, and support across the complex IT Infrastructure and Operations. My responsibility spanned the offshore call center operations, deskside services, datacenters, corporate networks, systems, cloud infrastructure and into risk and compliance, a holistic approach overseeing 1200 servers, managing 3500 end points… Show more My leadership extended to cover both IT Infrastructure and IT Support teams, managing a group of over 40 professionals. I assumed full responsibilities for design, implementation, and support across the complex IT Infrastructure and Operations. My responsibility spanned the offshore call center operations, deskside services, datacenters, corporate networks, systems, cloud infrastructure and into risk and compliance, a holistic approach overseeing 1200 servers, managing 3500 end points, multiple cloud service integrations and servicing 10000 end users. This increased my ability to address intricate challenges, ensuring operational excellence and continuous improvement. By bringing together technical expertise and operational execution, I delivered strategic solutions that aligned technology with business objectives, resulting in impactful outcomes for continued growth. Show less