Miguel Gonzalo Quispe Boza Email & Phone Number

Lima, Peru

Lima, Peru

Responsible for the growth strategy of the mPOS product at Culqi (Credicorp Group Fintech). I lead a team of 60 people: Channel Managers, 1 Planning Leader, Telemarketers, Sellers and Commercial Supervisors.- Increase revenue by + 70%, organizing the sales team to open 2 new sales channels and changing the commission model (1T'21 vs 2T'21).

Lima, Peru

Responsible for designing the commercial growth strategy of the sales channel that operates within the banking agencies of our main business partners. Propose and lead projects that improve the performance and cost of the post-pandemic operation. Led a team of 50 people: Commercial Supervisors and Sellers.- Reduce unit acquisition cost by 43%, constantly increasing salesperson productivity until achieving 197% of sales (IS'20 vs IIS'20).- Open a virtual sales channel in 91… Show more Responsible for designing the commercial growth strategy of the sales channel that operates within the banking agencies of our main business partners. Propose and lead projects that improve the performance and cost of the post-pandemic operation. Led a team of 50 people: Commercial Supervisors and Sellers.- Reduce unit acquisition cost by 43%, constantly increasing salesperson productivity until achieving 197% of sales (IS'20 vs IIS'20).- Open a virtual sales channel in 91 agencies and 22 cities in 5 months. Obtaining as a result a virtual channel 75% cheaper but only 40% less productive than the Direct Sales Channel (IIS'20) Show less

Lima Province, Peru

Responsible for the income from the mobile portfolios of the B2B market (US$ 125+ million per year), the strategic plan, new product launches, and the project to merge Technological Solutions and Mobile Services in collaboration with Vodafone UK. Led a team of 10 Coordinators/Analysts and 1 Analytics Manager.- Increased the average monthly revenue growth rate from -3.2% to +0.5% by reducing the amount of temporary billing suspensions, and modifying the discount and device subsidy policy… Show more Responsible for the income from the mobile portfolios of the B2B market (US$ 125+ million per year), the strategic plan, new product launches, and the project to merge Technological Solutions and Mobile Services in collaboration with Vodafone UK. Led a team of 10 Coordinators/Analysts and 1 Analytics Manager.- Increased the average monthly revenue growth rate from -3.2% to +0.5% by reducing the amount of temporary billing suspensions, and modifying the discount and device subsidy policy (IS 2019 vs. IIS 2018).- Cut down sales channel costs by 10% without reducing sales revenue through changes in the commission policy (IS 2019 vs. IIS 2018). Show less

Provincia De Lima, Peru

Responsible for postpaid and prepaid customer base management (US$ 300+ million per year), managing retention, upselling and cross-selling; driving implementation by applying a balanced approach between channel engagements, advanced marketing analytics and predictive model development. Managed the loyalty program “Entel+” in collaboration with Entel Chile and Vodafone UK. Led a team of 7 campaign coordinators and analysts.- Increased the amount of contract renewals by 107% for customers… Show more Responsible for postpaid and prepaid customer base management (US$ 300+ million per year), managing retention, upselling and cross-selling; driving implementation by applying a balanced approach between channel engagements, advanced marketing analytics and predictive model development. Managed the loyalty program “Entel+” in collaboration with Entel Chile and Vodafone UK. Led a team of 7 campaign coordinators and analysts.- Increased the amount of contract renewals by 107% for customers with the highest churn probability (IS 2018 vs. IIS 2017).- Launched a campaign to promote additional services that generated +460% more sales than predicted. Through digital channels without acquisition costs, and only a 0.5% increase in network costs in the following 3 months (2018 vs. 2017).- Successfully replaced the upselling campaign by one that led to an additional ARPU 3 times higher (IIQ 2018 vs. IQ 2018). Show less

Provincia De Lima, Peru

Responsible for the largest sales channel in the company (sales, supply, staffing and the commercial relationship with retailers). Managed 400+ stores nationwide, with $30+ million annual budget and more than 1 million new users per year. Led a team of 1,500+ collaborators (including 3 KAM’s). Represented the commercial department of Peru in the Digital Transformation project.- Redefined the commission model, standardized the service level and decentralized supply, to increase sales by… Show more Responsible for the largest sales channel in the company (sales, supply, staffing and the commercial relationship with retailers). Managed 400+ stores nationwide, with $30+ million annual budget and more than 1 million new users per year. Led a team of 1,500+ collaborators (including 3 KAM’s). Represented the commercial department of Peru in the Digital Transformation project.- Redefined the commission model, standardized the service level and decentralized supply, to increase sales by 55% in 2015 vs. 2014 and 33% in 2016 vs. 2015.- Reduced labor risk costs, improved inventory security, and closed less profitable stores to reduce channel costs by 10% in 2016 vs. 2015. Show less

Provincia De Lima, Peru

Responsible for translating data and analytics into business decisions to establish and accomplish company objectives. Managed a team of 4 analysts.- Modified the credit parameter per channel and zone to increase the sales in 5% in the north and 8% in center and maintain the involuntary churn rate (IIQ 14’ vs. IIIQ 14’)

Lima Province, Peru

Responsible for initiatives that improve productivity and define the commercial offer of the channel.

Lima Province, Peru

Responsible for the policies and parameters of tariff offer and train sellers in commercial offer.

Provincia De Lima, Peru

Responsible for capturing new clients and building customer loyalty. Train new executives in negotiation techniques.

Leadership, Innovation E Internationalization

Marketing Specializacion

Master Of Business Administration - Mba, Business Administration And Management, General

Engineer'S Degree, Information Systems Engineering

Activities and Societies: Runner Scholarship for Academic Performance Graduated in the upper third of academic performance