Mark Graban Email and Phone Number
🟢 Is your team hesitant to speak up about problems or improvement ideas?🟢 Do your improvement efforts fail to deliver lasting change?🟢 Are mistakes seen as setbacks instead of opportunities for innovation?I help businesses and leaders solve these challenges by leveraging Lean management, fostering psychological safety, and cultivating a culture where learning from mistakes drives continuous improvement and innovation.As a consultant, author, speaker, coach, and podcaster, I’ve partnered with executives and frontline teams across healthcare, manufacturing, and tech startups, implementing sustainable changes that lead to real results. My latest book, "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation," explores how embracing mistakes can spark growth. My earlier books, including "Measures of Success: React Less, Lead Better, Improve More" and "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement," reflect my dedication to practical, people-centered leadership.Since 2010, I’ve been working independently and in collaboration with consulting groups to help organizations continuously improve. I’m also a Senior Advisor to KaiNexus, a software company that enables continuous improvement through technology.I’ve had the privilege of speaking to and coaching organizations globally—from the U.S. and Canada to Europe and Asia—helping them build cultures that are resilient, adaptive, and driven by problem-solving.With a background in engineering and management, I bring practical insights to every organization I work with. As the founder of LeanBlog.org and host of several podcasts, including "Lean Blog Interviews" and "My Favorite Mistake," I continue to explore new ways for organizations to improve through better problem-solving, leadership, and learning from mistakes.If you're ready to create lasting improvement in your organization, let's connect.(And for search purposes: Often misspelled as “Mark Graben” or “Mark Grayban”)
Constancy, Inc.
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Management Consultant, Author, Professional Speaker - Lean And Continuous ImprovementConstancy, Inc. Jun 2010 - PresentColleyville, Tx, UsConstancy, Inc. provides advisory and consulting services to organizations in industries including healthcare, manufacturing, services, and technology companies, focusing on the "lean" methodology and management system. Constancy, Inc. is also the publisher of websites including www.LeanBlog.org. Mark also is an active trainer, facilitator, and keynote speaker for organizations and events.Work includes:- Teaching and coaching multiple hospitals (and organizations in other industries) about "Kaizen" and daily continuous improvement practices, implementing sustainable change methodologies- Delivering the "ExperienceChange" change management simulation and workshop at multiple clients- Water utility services company: advise and consulting on reinventing their continuous improvement program, helping with training and a successful pilot effort- Non-profit organization: coaching and consulting support on starting a new staff-driven continuous improvement methodology and management approach- Midwestern children’s hospital: training clinicians and staff, participating in “Lean design” for build-out of new patient care tower, process and space design collaboration with architects and design team.- New York health system: strategic advisory sessions on Lean strategy, working with surgical and emergency departments on process improvements and future space design.- Ontario hospital: lean healthcare education and coaching for design of a new hospital- Washington health system: providing training workshops and coaching as part of the Lean Pathways Inc. team.- Oregon health system: problem solving training and introductory coaching as part of Lean Pathways- National laboratory medicine services provider: Kaizen training for pathology staff and Lean advisory services for senior leaders- Canadian hospital: analyzing systemic patient flow problems, working with staff and leaders to find opportunities for improvement -
Podcast Producer And HostConstancy, Inc. Jul 2006 - PresentColleyville, Tx, UsWorking as creator, producer, and host of multiple podcast series for my own company and others, including, as of 1/1/21:-- Lean Blog Interviews (400+ episodes since 2006)-- Habitual Excellence, presented by Value Capture (35+ episodes since April 2020)-- My Favorite Mistake (40+ episodes since September 2020)-- Lean Whiskey, a collaboration with Jamie Flinchbaugh (25+ episodes since May 2019)-- KaiNexus Continuous Improvement Podcast Roles include guest acquisition, advertiser relations, hosting and interviewing guests, post-production editing, release, and promotion via websites and social media channels."Mark is a thoughtful, skilled interviewer, who brings out the best in his guests." -
Senior Advisor And InvestorKainexus Jun 2011 - PresentIrving, Texas, UsManages the KaiNexus webinar series and podcast. Advise the company and customers on Lean and continuous improvement topics. ---------Founded in 2009, KaiNexus is a continuous improvement software company passionate about spreading continuous improvement. The intuitive platform facilitates improvement initiatives by reinventing the way businesses capture, implement, measure, share, and organize improvement. With consistent product enhancements, additions, and configurability, KaiNexus is the solution for any business looking to optimize the impact of their continuous improvement programs.----------I worked with the two co-founders on go-to-market and growth strategies for a startup software company that initially served hospitals and health systems, but then expanded into other industries and verticals.Initially led the development of KaiNexus’ sales and implementation processes when going to market in 2011 and helped close the first sales. Representing KaiNexus in the "lean healthcare" community. Provides services and consulting for KaiNexus customers. Managed Twitter and social media. Creates white papers and thought leadership pieces, including webinars. It's a maturing startup with a growing team and a lot of change, so I get to do a little bit of everything, which is great fun.Roles/titles have evolved, including Chief Improvement Officer, VP of Improvement & Innovation Services, and VP of Customer Success. Currently serving as a Senior Advisor to the company and customers. -
ConsultantParrish Partners Leadership & Management Consulting In Orange County Apr 2023 - PresentOrange County, California, UsParrish Partners is a leadership and management consulting company. Since 2003, we have served as a catalyst for our clients to grow, change, and achieve unprecedented results. With trusted relationships as a foundation, our services have grown from executive coaching to executive search, leadership training, technology services, M&A advisory, and more. We are honored to serve a broad range of industries across all stages of development, from start-ups to elite private companies and Fortune 50. Based in Orange County, California, our partnerships extend nationally and internationally, enabling us to make a difference across the globe. -
Consulting CollaboratorEmpact Global Mar 2023 - PresentEmpact Global is a consultancy that is solving problems and advancing humanity by addressing “wicked” problems that some might deem unsolvable. It is working with organizations to ensure that everyone is being served in an equitable way and tackling the problems that others wouldn’t dare touch. Whether it’s health, education, racism, housing, or environmental issues – Empact Global is shining the light on blind spots and doing so through a diversity, equity and inclusion lens. What is the ultimate goal? Improving and impacting the world through empathy and inclusion, and making the world a better place. -
Advisory Board MemberOperations Science Institute Mar 2023 - PresentThe Operations Science Institute provides clear, practical education for workers, managers, and executives in any industry to establish predictability and control over their business. Operations Science describes the performance of all business processes, using no buzzwords, and enables improved decision-making for better customer service and financial results. OSI enables companies to establish a science-based, common language for addressing operations challenges. It's a practical approach to overcoming a company's challenges without hiring expensive consultants or buying new software. -
Founder And ContributorLeanblog.Org Jan 2005 - PresentColleyville, Tx, UsFounder of www.leanblog.org and the Lean Blog Podcast (www.leanpodcast.org) Lean Blog is a site dedicated to news, commentary, and discussion about lean manufacturing, the Toyota Production System, lean enterprise, and lean healthcare. Became part of Constancy, Inc. in June 2010. -
Senior AdvisorValue Capture Llc Dec 2017 - Apr 2023Pittsburgh, Pa, UsWorked with Value Capture clients -- Value Capture supports chief executives who seek to transform the performance of their healthcare organization in safety, quality, and profitability. -
Director Of Strategic MarketingValue Capture Llc Apr 2021 - Mar 2023Pittsburgh, Pa, UsManaged strategic marketing projects including the launch of the “Habitual Excellence” podcast and a book of collected speeches by Paul H. O’Neill, Sr. one of the founders of the firm. Led transition from WordPress-based website to the HubSpot platform. -
Author, "Lean Hospitals," "Healthcare Kaizen," & "The Executive Guide To Healthcare Kaizen"Taylor & Francis Group Jul 2007 - Jun 2016Milton Park, Abingdon, Oxfordshire, Gb"The Executive Guide to Healthcare Kaizen" was released in August 2013."Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" (co-authored with Joe Swartz) was released in June 2012. http://www.HCkaizen.com.Earlier, wrote a book titled, "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement." 3nd edition is currently available from Productivity Press and other booksellers and the book has been translated into eight languages. Lean Hospitals was a 2009 recipient of the Professional Publication and Research Award from the Shingo Prize organization. Healthcare Kaizen received this recognition in 2013.http://www.leanhospitalsbook.comHttp://www.hckaizen.com -
Senior ConsultantLean Pathways Inc Jun 2010 - Dec 2012Worked as a subcontractor and team member of Lean Pathways with two healthcare clients. Efforts included training staff and leaders on Lean concepts and problem solving skills. Led and assisted with improvement efforts focused on reducing incidences of patient harm, leading to a reduction in patient falls and hospital-acquired pressure ulcers. -
Senior FellowLean Enterprise Institute Jun 2009 - Jun 2011Boston, Ma, UsFocused on promotion and education for Lean Healthcare methods, participated in and facilitated the Healthcare Value Network partnership with the ThedaCare Center for Healthcare Value. Developed curriculum for Lean Healthcare workshops and taught "Key Concepts of Lean in Healthcare" workshop. Developed social media strategies and led LEI experiments with streaming video and other new technologies to support the LEI mission. -
Director Of Communication & TechnologyCatalysis Inc. Jun 2009 - Jun 2011Appleton, Wisconsin, UsManaged communications and technology projects for this lean healthcare collaboration network, a partnership of the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value. Produced DVD "Thinking Lean at ThedaCare: Strategy Deployment." Furthered recruitment, publicity, and social media efforts as Network grew from 12 to 36 member organizations. -
Senior Lean ConsultantValumetrix Services, Ortho-Clinical Diagnostics (Johnson & Johnson) Aug 2005 - May 2009Provided assessments, consulting, and coaching in lean and Toyota Production System principles for healthcare clients. Also active in outward-facing marketing and lean networking activities, as well as presenting at executive workshops. Have applied and taught lean principles in settings including: hospital clinical laboratories, anatomic pathology, pharmacy, operating room support services, radiology, inpatient nursing, and a hospital cancer treatment center. Lean methods used include: flow/cycle time improvement, value stream mapping, 5S, kanban, standard work, visual management, error proofing, suggestion and kaizen systems, and lean problem solving methods. Worked with front line employees through hospital CEO level.Completed successful lean implementation project with a hospital laboratory, reducing lab testing turnaround time / cycle time by 35% without increasing headcount, allowing for 30% capacity increase without adding headcount. Reduced outpatient MRI waiting time by 80% through bottleneck reduction and scheduling system improvements. Other laboratory project lead to 80% turnaround time reduction and $500,000 first year labor savings (through attrition).
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Lean Expert - Integrated Supply ChainHoneywell Jun 2004 - Aug 2005Charlotte, North Carolina, UsProvide internal consulting support to manufacturing and supply chain organizations for lean manufacturing. Coaching production teams and management on topics such as: 5S, standard work, kanban, problem solving, flow layout improvements, material supermarkets -- driving improvements in safety, cycle time, productivity, and quality. Formally certified as "Lean Expert" (Black Belt). I put the job title in quotes because, while it was my formal title, it is a misnomer to call yourself an "expert" in lean manufacturing. It is a presumptuous title. I preferred to call myself "lean coach," but "lean expert" was on my business card, unfortunately. -
Sr. Consultant, Professional ServicesFactory Logic Nov 2000 - Jun 2004UsImplementation of software to support lean manufacturing activities for Tier-1 auto suppliers (heijunka, kanban, supermarkets, takt time and labor planning). Served as lean expert for project team and for internal development efforts. Participated in sales engagements and assessments. Contributed to product management and marketing initiatives. Firm acquired by SAP in December 2006. -
Supply Chain Management EngineerDell Jun 1999 - Nov 2000Round Rock, Texas, UsHelped design and implement innovative production scheduling and material planning tools to support "pull to order" materials for Dell factories worldwide. Participated in process design and planning for new factory rampup. Awarded two U.S. Patents for work with materials planning and schedule algorithms and processes. -
Mba/Msme Student, Lfm FellowMassachusetts Institute Of Technology Jun 1997 - Jun 1999Cambridge, Ma, UsCompleted dual masters degree program and six-month operations internship with Kodak's Microprocessor Technology Division. Thesis was titled "An Inventory Planning Methodology for a Semiconductor Manufacturer with Significant Sources of Variability." -
Industrial EngineerGeneral Motors Jun 1995 - Jun 1997Detroit, Michigan, UsIndustrial Engineer supporting multiple engine component machining lines. Implemented Lean (GM "Competitive Manufacturing") methods in various production areas. Led ergonomic improvement projects and supported team members. Learned from NUMMI-trained plant manager.
Mark Graban Education Details
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Massachusetts Institute Of TechnologyBusiness -
Mit Sloan School Of ManagementOperations Management -
Northwestern UniversityIndustrial Engineering -
Livonia Churchill High SchoolHs
Frequently Asked Questions about Mark Graban
What company does Mark Graban work for?
Mark Graban works for Constancy, Inc.
What is Mark Graban's role at the current company?
Mark Graban's current role is I help businesses and leaders drive continuous improvement and spark innovation through Lean management, building a culture of learning from mistakes, and fostering the psychological safety to speak up..
What schools did Mark Graban attend?
Mark Graban attended Massachusetts Institute Of Technology, Mit Sloan School Of Management, Northwestern University, Livonia Churchill High School.
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