Mark Graban Email & Phone Number

Colleyville, Tx, Us

Constancy, Inc. provides advisory and consulting services to organizations in industries including healthcare, manufacturing, services, and technology companies, focusing on the "lean" methodology and management system. Constancy, Inc. is also the publisher of websites including www.LeanBlog.org. Mark also is an active trainer, facilitator, and keynote speaker for organizations and events.Work includes:- Teaching and coaching multiple hospitals (and organizations in other industries) about "Kaizen" and daily continuous improvement practices, implementing sustainable change methodologies- Delivering the "ExperienceChange" change management simulation and workshop at multiple clients- Water utility services company: advise and consulting on reinventing their continuous improvement program, helping with training and a successful pilot effort- Non-profit organization: coaching and consulting support on starting a new staff-driven continuous improvement methodology and management approach- Midwestern children’s hospital: training clinicians and staff, participating in “Lean design” for build-out of new patient care tower, process and space design collaboration with architects and design team.- New York health system: strategic advisory sessions on Lean strategy, working with surgical and emergency departments on process improvements and future space design.- Ontario hospital: lean healthcare education and coaching for design of a new hospital- Washington health system: providing training workshops and coaching as part of the Lean Pathways Inc. team.- Oregon health system: problem solving training and introductory coaching as part of Lean Pathways- National laboratory medicine services provider: Kaizen training for pathology staff and Lean advisory services for senior leaders- Canadian hospital: analyzing systemic patient flow problems, working with staff and leaders to find opportunities for improvement

Colleyville, Tx, Us

Working as creator, producer, and host of multiple podcast series for my own company and others, including, as of 1/1/21:-- Lean Blog Interviews (400+ episodes since 2006)-- Habitual Excellence, presented by Value Capture (35+ episodes since April 2020)-- My Favorite Mistake (40+ episodes since September 2020)-- Lean Whiskey, a collaboration with Jamie Flinchbaugh (25+ episodes since May 2019)-- KaiNexus Continuous Improvement Podcast Roles include guest acquisition, advertiser relations, hosting and interviewing guests, post-production editing, release, and promotion via websites and social media channels."Mark is a thoughtful, skilled interviewer, who brings out the best in his guests."

Irving, Texas, Us

Manages the KaiNexus webinar series and podcast. Advise the company and customers on Lean and continuous improvement topics. ---------Founded in 2009, KaiNexus is a continuous improvement software company passionate about spreading continuous improvement. The intuitive platform facilitates improvement initiatives by reinventing the way businesses capture, implement, measure, share, and organize improvement. With consistent product enhancements, additions, and configurability, KaiNexus is the solution for any business looking to optimize the impact of their continuous improvement programs.----------I worked with the two co-founders on go-to-market and growth strategies for a startup software company that initially served hospitals and health systems, but then expanded into other industries and verticals.Initially led the development of KaiNexus’ sales and implementation processes when going to market in 2011 and helped close the first sales. Representing KaiNexus in the "lean healthcare" community. Provides services and consulting for KaiNexus customers. Managed Twitter and social media. Creates white papers and thought leadership pieces, including webinars. It's a maturing startup with a growing team and a lot of change, so I get to do a little bit of everything, which is great fun.Roles/titles have evolved, including Chief Improvement Officer, VP of Improvement & Innovation Services, and VP of Customer Success. Currently serving as a Senior Advisor to the company and customers.

Orange County, California, Us

Parrish Partners is a leadership and management consulting company. Since 2003, we have served as a catalyst for our clients to grow, change, and achieve unprecedented results. With trusted relationships as a foundation, our services have grown from executive coaching to executive search, leadership training, technology services, M&A advisory, and more. We are honored to serve a broad range of industries across all stages of development, from start-ups to elite private companies and Fortune 50. Based in Orange County, California, our partnerships extend nationally and internationally, enabling us to make a difference across the globe.

Empact Global is a consultancy that is solving problems and advancing humanity by addressing “wicked” problems that some might deem unsolvable. It is working with organizations to ensure that everyone is being served in an equitable way and tackling the problems that others wouldn’t dare touch. Whether it’s health, education, racism, housing, or environmental issues – Empact Global is shining the light on blind spots and doing so through a diversity, equity and inclusion lens. What is the ultimate goal? Improving and impacting the world through empathy and inclusion, and making the world a better place.

The Operations Science Institute provides clear, practical education for workers, managers, and executives in any industry to establish predictability and control over their business. Operations Science describes the performance of all business processes, using no buzzwords, and enables improved decision-making for better customer service and financial results. OSI enables companies to establish a science-based, common language for addressing operations challenges. It's a practical approach to overcoming a company's challenges without hiring expensive consultants or buying new software.

Colleyville, Tx, Us

Founder of www.leanblog.org and the Lean Blog Podcast (www.leanpodcast.org) Lean Blog is a site dedicated to news, commentary, and discussion about lean manufacturing, the Toyota Production System, lean enterprise, and lean healthcare. Became part of Constancy, Inc. in June 2010.

Pittsburgh, Pa, Us

Worked with Value Capture clients -- Value Capture supports chief executives who seek to transform the performance of their healthcare organization in safety, quality, and profitability.

Pittsburgh, Pa, Us

Managed strategic marketing projects including the launch of the “Habitual Excellence” podcast and a book of collected speeches by Paul H. O’Neill, Sr. one of the founders of the firm. Led transition from WordPress-based website to the HubSpot platform.

Milton Park, Abingdon, Oxfordshire, Gb

"The Executive Guide to Healthcare Kaizen" was released in August 2013."Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" (co-authored with Joe Swartz) was released in June 2012. http://www.HCkaizen.com.Earlier, wrote a book titled, "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement." 3nd edition is currently available from Productivity Press and other booksellers and the book has been translated into eight languages. Lean Hospitals was a 2009 recipient of the Professional Publication and Research Award from the Shingo Prize organization. Healthcare Kaizen received this recognition in 2013.http://www.leanhospitalsbook.comHttp://www.hckaizen.com

Worked as a subcontractor and team member of Lean Pathways with two healthcare clients. Efforts included training staff and leaders on Lean concepts and problem solving skills. Led and assisted with improvement efforts focused on reducing incidences of patient harm, leading to a reduction in patient falls and hospital-acquired pressure ulcers.

Boston, Ma, Us

Focused on promotion and education for Lean Healthcare methods, participated in and facilitated the Healthcare Value Network partnership with the ThedaCare Center for Healthcare Value. Developed curriculum for Lean Healthcare workshops and taught "Key Concepts of Lean in Healthcare" workshop. Developed social media strategies and led LEI experiments with streaming video and other new technologies to support the LEI mission.

Appleton, Wisconsin, Us

Managed communications and technology projects for this lean healthcare collaboration network, a partnership of the Lean Enterprise Institute and the ThedaCare Center for Healthcare Value. Produced DVD "Thinking Lean at ThedaCare: Strategy Deployment." Furthered recruitment, publicity, and social media efforts as Network grew from 12 to 36 member organizations.

Provided assessments, consulting, and coaching in lean and Toyota Production System principles for healthcare clients. Also active in outward-facing marketing and lean networking activities, as well as presenting at executive workshops. Have applied and taught lean principles in settings including: hospital clinical laboratories, anatomic pathology, pharmacy, operating room support services, radiology, inpatient nursing, and a hospital cancer treatment center. Lean methods used include: flow/cycle time improvement, value stream mapping, 5S, kanban, standard work, visual management, error proofing, suggestion and kaizen systems, and lean problem solving methods. Worked with front line employees through hospital CEO level.Completed successful lean implementation project with a hospital laboratory, reducing lab testing turnaround time / cycle time by 35% without increasing headcount, allowing for 30% capacity increase without adding headcount. Reduced outpatient MRI waiting time by 80% through bottleneck reduction and scheduling system improvements. Other laboratory project lead to 80% turnaround time reduction and $500,000 first year labor savings (through attrition).

Charlotte, North Carolina, Us

Provide internal consulting support to manufacturing and supply chain organizations for lean manufacturing. Coaching production teams and management on topics such as: 5S, standard work, kanban, problem solving, flow layout improvements, material supermarkets -- driving improvements in safety, cycle time, productivity, and quality. Formally certified as "Lean Expert" (Black Belt). I put the job title in quotes because, while it was my formal title, it is a misnomer to call yourself an "expert" in lean manufacturing. It is a presumptuous title. I preferred to call myself "lean coach," but "lean expert" was on my business card, unfortunately.

Us

Implementation of software to support lean manufacturing activities for Tier-1 auto suppliers (heijunka, kanban, supermarkets, takt time and labor planning). Served as lean expert for project team and for internal development efforts. Participated in sales engagements and assessments. Contributed to product management and marketing initiatives. Firm acquired by SAP in December 2006.

Round Rock, Texas, Us

Helped design and implement innovative production scheduling and material planning tools to support "pull to order" materials for Dell factories worldwide. Participated in process design and planning for new factory rampup. Awarded two U.S. Patents for work with materials planning and schedule algorithms and processes.

Cambridge, Ma, Us

Completed dual masters degree program and six-month operations internship with Kodak's Microprocessor Technology Division. Thesis was titled "An Inventory Planning Methodology for a Semiconductor Manufacturer with Significant Sources of Variability."

Detroit, Michigan, Us

Industrial Engineer supporting multiple engine component machining lines. Implemented Lean (GM "Competitive Manufacturing") methods in various production areas. Led ergonomic improvement projects and supported team members. Learned from NUMMI-trained plant manager.

Msme, Mba, Mechanical Engineering, Business

Mba, Operations Management

Bsie, Industrial Engineering

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