Graciela Monestel
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Graciela Monestel Email & Phone Number

Program Manager Sales and Delivery Operations at Tesla
Location: Provo, Utah, United States 5 work roles 4 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Tesla
Role
Program Manager Sales and Delivery Operations
Location
Provo, Utah, United States
Company size
500669 employees

Who is Graciela Monestel? Overview

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Quick answer

Graciela Monestel is listed as Program Manager Sales and Delivery Operations at Tesla, a company with 500669 employees, based in Provo, Utah, United States. AeroLeads shows a matched LinkedIn profile for Graciela Monestel.

Graciela Monestel previously worked as Selling Partner Relations Manager at Amazon and Selling Partner Support Supervisor at Amazon. Graciela Monestel holds Master Of Business Administration - Mba from Brigham Young University Marriott School Of Business.

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Tesla

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Profile bio

About Graciela Monestel

Results-driven manager with a proven track record in Amazon's strategic account management, leveraging strong leadership and customer-centric strategies to optimize client relations and drive business growth. Managed technical support teams consistently exceeding performance goals and enhancing operational efficiency. Certified Scrum Master in Agile methodologies, currently pursuing an MBA with a focus in Supply Chain & Operations Management at BYU Marriott School of Business.

Current workplace

Graciela Monestel's current company

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Tesla
Tesla
Program Manager Sales and Delivery Operations
Provo, UT, US
Website
amazon.com
Employees
500669
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5 roles

Graciela Monestel work experience

A career timeline built from the work history available for this profile.

Program Manager Sales And Delivery Operations

Tesla

Provo, UT, US

Selling Partner Relations Manager

Current
Amazon
  • Led a team of 13 Account Managers supporting Amazon's top 50 strategic US sellers
  • Piloted a new customer support program for +$5M accounts, boosted satisfaction by 41% via client relationship optimization
  • Resolved customer escalation for 595 products, averting potential $0.9M sales loss by unblocking product display issues
  • Mitigated an anticipated -$1.3M sales loss by investigating and correcting Mother's Day deal error in the pre-holiday week
  • Drove 250% YoY decrease in pricing escalations by addressing stale pricing and product mismatches collaboratively
Sep 2023 - Present

Selling Partner Support Supervisor

Amazon
  • Led a team of 25-30 Selling Partner Support associates, providing direct line management and fostering a culture of high performance through effective coaching and mentorship. Managed performance goals and conducted.
  • Reduced call hold rate by 8.44% through enhanced call training resources achieving goal for new hire associates
  • Achieved a 23% increase in customer satisfaction initiative through focus groups and refined communications
  • Reduced average case time by 54% within 4 weeks through associate performance action plan
  • Maximized employee engagement by 92% on Amazon Connect App through Costa Rican employee brand campaign
Dec 2020 - Sep 2023

Technical Account Manager

Amazon
  • Provided technical support in escalations to 200+ selling accounts
  • Mitigated risk of ~$5.5M loss in sales for a top seller in less than 24 hours through internal troubleshooting and networking
  • Enhanced case resolve rate by 34% by implementing 4 new escalation paths through brand registry issue resolution
  • Mentored 2 new hires and exceeded productivity goals by 111% and 125% through a 4-week mentoring program
Jun 2019 - Dec 2020

Seller Support Associate

Amazon
  • In my role at Amazon's Selling Partner Support, I supported businesses (Sellers, Brand owners & Vendors) leveraging our marketplace platform to reach consumers globally. As an SPS Associate, I served as the initial.
  • Decreased average case time by 12% for 17 associates over 6 weeks through leadership of a mentoring project
  • Accomplished a 144% improvement in satisfaction surveys with the execution of a motivational rewards program
  • Reached a perfect 100% score in job satisfaction survey by ensuring optimal morale and productivity as the lead in my team
Jul 2018 - Jun 2019
Team & coworkers

Colleagues at Tesla

Other employees you can reach at amazon.com. View company contacts for 500669 employees →

LB Lavanya B Lavanya B Colleague at TeslaBengaluru, Karnataka, India, India View → MK Mushrat Khan Mushrat Khan Colleague at TeslaThane, Maharashtra, India, India View → VB Vinita Bhadrachalam Vinita Bhadrachalam Colleague at TeslaHyderabad, Telangana, India, India View → GV Gurram Venkatesh Gurram Venkatesh Colleague at TeslaHyderabad, Telangana, India, India View → MA Malak Alkaddah Malak Alkaddah Colleague at TeslaBeirut Governorate, Lebanon, Lebanon View → DB Deseree Boler Deseree Boler Colleague at TeslaBronx, New York, United States, United States View → HK Havana Korkmaz Havana Korkmaz Colleague at TeslaAntalya, Türkiye, Turkey View → PC Patrice C. Patrice C. Colleague at TeslaUnited States, United States View → KD Katy Duran Gómez Katy Duran Gómez Colleague at TeslaMetepec, México, Mexico, Mexico View → JV Jonah Voorheis Jonah Voorheis Colleague at TeslaConcord, North Carolina, United States, United States View →
4 education records

Graciela Monestel education

Bachelor Of Marketing

Ulacit

Achieved a 3.73/4.00 GPA, graduated Magna Cum Laude

Specialization, Graphic Design

Ulacit
FAQ

Frequently asked questions about Graciela Monestel

Quick answers generated from the profile data available on this page.

What company does Graciela Monestel work for?

Graciela Monestel works for Tesla.

What is Graciela Monestel's role at Tesla?

Graciela Monestel is listed as Program Manager Sales and Delivery Operations at Tesla.

Where is Graciela Monestel based?

Graciela Monestel is based in Provo, Utah, United States while working with Tesla.

What companies has Graciela Monestel worked for?

Graciela Monestel has worked for Tesla and Amazon.

Who are Graciela Monestel's colleagues at Tesla?

Graciela Monestel's colleagues at Tesla include Lavanya B, Mushrat Khan, Vinita Bhadrachalam, Gurram Venkatesh, and Malak Alkaddah.

How can I contact Graciela Monestel?

You can use AeroLeads to view verified contact signals for Graciela Monestel at Tesla, including work email, phone, and LinkedIn data when available.

What schools did Graciela Monestel attend?

Graciela Monestel holds Master Of Business Administration - Mba from Brigham Young University Marriott School Of Business.

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