M G Raju Email & Phone Number

India

- Earned a promotion to Operations Engineer within one year due to my dedicated service and significant contribution to company growth.- Implemented shells for new clients, taking on more complex responsibilities.- Successfully onboarded over 10 major clients, including Arkansas Blue Cross and Blue Shield, Sutter Health, and others, with each implementation tailored to their unique business needs.- Resolved over 200 critical client issues, ensuring uninterrupted service operations.- Oversaw data reconciliation in the product pipeline, ensuring a smooth and error-free client onboarding process.- Employed version control and SDLC tools during client implementations.- Facilitated team skill development by transferring knowledge to new team members.- Enhanced system stability by deploying and testing over 100 bug fixes using Bamboo.- Created custom scripts and processes to meet specific client business requirements.- Utilized advanced RDBMS techniques in Oracle SQL Developer for efficient data handling, and compiled a script inventory for new team members.- Provided extensive support to new clients during onboarding, working up to 12 hours a day for several months.- Recognized as Top Performer 2023 for outstanding contributions.

Sahibzada Ajit Singh Nagar, Punjab, India

Following a successful 6-month internship as an Associate Product Support Specialist, I accepted a full-time position. My contributions during this period included:- Resolving over 100 client-reported issues, as documented in tickets.- Offering practical workarounds for bugs to clients.- Helping clients design custom routes to meet their specific business needs.- Communicating complex problems effectively in technical terms.- Identifying and reporting bugs to the engineering team, aiding in their swift resolution.

Sahibzada Ajit Singh Nagar District, Punjab, India

- Gained substantial experience with Edifecs products such as SpecBuilder, XEngine, and XEServer as an Intern Associate Product Support Specialist.- Developed expertise in the functionalities of these products.- Skillfully addressed customer issues across various complexity levels, enhancing my debugging and problem-solving abilities.- Took on the role of creating and managing tickets for client issues, aiding in the streamlining of the issue resolution workflow.- Demonstrated a strong capacity to understand and communicate technical issues to the engineering team, affirming my dedication to providing exemplary product support.

Jalandhar, Punjab