Analyse various client requirements for effective resolutions of operational problems. Pool resources with major organisational accounts including STC, HSBC, Inma Bank, Smartlink, Bupa, RPA and Saudi Airlines , assuring supplemented revenues. Coach and mentor a multi-ethnic sales team to guarantee resourceful attainment of organisational goals. Administer various tender/RFP processes, organisational presentations, and negotiations, resulting in alignment of operations with defined… Show more Analyse various client requirements for effective resolutions of operational problems. Pool resources with major organisational accounts including STC, HSBC, Inma Bank, Smartlink, Bupa, RPA and Saudi Airlines , assuring supplemented revenues. Coach and mentor a multi-ethnic sales team to guarantee resourceful attainment of organisational goals. Administer various tender/RFP processes, organisational presentations, and negotiations, resulting in alignment of operations with defined organisational standards.•Strengthened relations with a diverse customer base and ensured successful regulatory compliance by recognising profitable business prospects and delivering problem resolutions.•Follow consulting sales approach by assisting customer to build and accomplish CEM strategy and Omni business model at all touch point.•Partners with Account, Technology, and Application sales representatives to qualify and close new business on Contact Centers solutions•Combining in-depth business and technology consultative expertise, thus, conduct situational analysis to understand customer’s business challenges, vision and strategy and build a business transformation roadmap, and then map it to technology roadmap.•Build business case and value propositions to customers helping the customer realizing the potential of their investment in Contact Center and Unified Communication technology illustrating the potential business outcomes such as ROI and TCO.•Board technology, application and integration understanding such as Collaboration, CRM, ERP, BPM, Scorecard, Big Data and Analytics, Data Management…etc.•Partnering with CGC Team to drive the Portfolio sales following business value selling approach to help customer realize the returned business value of the solution.•Work with the Solutions Specialists, Procurement, and Legal Departments to develop and negotiate contracts with customers and suppliers. Show less

Collaborated with a diverse variety of customers within the designated territories, exceeding defined revenue targets, and ensuring strengthened market position. Assessed and identified several business prospects, leading to constructive execution of set sales strategies, and optimised profitability. Cultivated and sustained relations with various customers, aiming to achieve improved customer satisfaction, resulting in effective market infiltration. Oversaw a cross-functional array of sales… Show more Collaborated with a diverse variety of customers within the designated territories, exceeding defined revenue targets, and ensuring strengthened market position. Assessed and identified several business prospects, leading to constructive execution of set sales strategies, and optimised profitability. Cultivated and sustained relations with various customers, aiming to achieve improved customer satisfaction, resulting in effective market infiltration. Oversaw a cross-functional array of sales operations, assuring efficient realisation of sales objectives, and maximised profitability. Captured enhanced leads by leveraging sound prospecting as well as proposal development acumen, guaranteeing long-term relationship building, and achievement of organisational goals.• Spearheaded forecasting operations and reported to senior management on a periodic basis, leading to alignment of operations with developed forecasts. • Supervised a cross-functional array of sales operations, ensuring efficient realisation of sales objectives, and maximised profitability. Show less

Sustained effectual reporting systems, while executing a diverse array of managerial and technical operations. Administered operational up-selling and premium service offering, resulting in augmented organisational profitability. Built a professional rapport with the general manager for the delivery of periodic reports pertaining performance assessments and quantification purposes. Oversaw several training and development programmes, with the objective to align the activities of subordinates… Show more Sustained effectual reporting systems, while executing a diverse array of managerial and technical operations. Administered operational up-selling and premium service offering, resulting in augmented organisational profitability. Built a professional rapport with the general manager for the delivery of periodic reports pertaining performance assessments and quantification purposes. Oversaw several training and development programmes, with the objective to align the activities of subordinates with set standards. Led a multicultural sales and pre-sales team for effective development of solution design, proposals, and presentations, leading to realisation of operational objectives.Key Projects:• Extensya, the largest full IP-based contact center in Jordan with more than 300 seats.• CrystelCall, the first full IP-based contact center in Jordan, with 100 seats.• Wataniya Mobile Palestine, IP-based contact center for 60 seats.• Saudi Airlines, Full IP Telephony solution serving more than 15000 users in all Saudi airlines sites.• Aramex, Full IP telephony solution for all Aramex sites worldwide.• Arab Bank HQ, Upgrading the telephony system which serving more than 1500 users. Show less

•Providing support and consultancy to sales and pre-sales team in the solution design, proposals and presentations.•Implementing and supporting a complicated Avaya unified communications and Contact Center Solutions for key customers.