- Resolving customer complaints in a professional manner.- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.- Checking in on dining customers to enquire about food quality and service.- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.- Reviewing customer surveys to develop and implement ways to improve customer service.

- Develops and executes sales and profit plans that are in-line with budgetary goals.- Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.- Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.- Oversees all cash and media management functions. Able to perform all POS duties.- Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.- Pro-active in solving customer problems and satisfying customers in various situations. - Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards for coffee and buns.- Tastes drink and food products on a per shift basis for quality assurance.- Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.- Ensures each team member has received proper training to perform operation.