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@insightglobal.com
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3 phones found area 312 and 212
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Mark Greatrix is listed as Systems Management | Infrastructure | Development | Team Building | Leadership based in Greater Chicago Area, United States. AeroLeads shows a work email signal at insightglobal.com, phone signal with area code 312, 212, and a matched LinkedIn profile for Mark Greatrix.
Mark Greatrix previously worked as Consultant at Insight Global and Midwest Regional Lead - Automation Engineering at Ipsoft.
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AeroLeads found 1 current-domain work email signal for Mark Greatrix. Compare company email patterns before reaching out.
Mark Greatrix is a Systems Management | Infrastructure | Development | Team Building | Leadership. Colleagues describe him as "Mark is the best manager I've worked for. He's clear about goals and priorities, gives good advice for solving problems, and supports his team. I worked on a couple of high profile projects with him that had significant challenges due to bad timelines and initially poor specifications, and he worked tirelessly to align our team with management and the client to achieve the best possible outcome. I wholeheartedly recommend him." and "Dear Leader, There is a VERY big difference between someone who manages and another who leads. The manager rarely can think strategically, and they take tactical tasks and drives others to execute to those exact parameters. A leader will analyze the strategic initiatives and empower others to contribute their excellence in the tactical execution. Mark is in that critical space of leadership executives call the “D-level”. Directors get to convert strategy into tactical frameworks AND THEN WORK THEM! They truly get the BEST of both worlds. Like a chef who opens the restaurant only to train the next group of chefs. Hands-on long enough to teach and then backs off to lead. The AI / Cognitive / Automation world we are in is dominated by buzzwords and marketectures filled to the hilt with people who THINK they KNOW what they are talking about. Mark – he BUILDS – the platforms and tools that connect solutions to the customers. Working with Mark was a tremendous honor in that every conversation was focused on helping others get to the NEXT – whatever that was – THEN documenting at key points so the HOW was captured WHEN the WHO would be served. I ask you fellow leader – what more do you need to hear to consider Mark Greatrix for your brand? 5 minutes on his LinkedIn or Resume will reveal a long-time team builder, developer, solutions architect and all-around master of their craft. Should you require more discreet examples I happily welcome your query. If Mark is seeking to join your brand, I can attest he is absolutely worth the time to engage. Matthew James Stroul CTO & Executive Consultant MattStroul@Outlook.com / www.LinkedIn.com/in/MattStroul "
Listed skills include Unix, Linux, Perl, Solaris, and 46 others.
A career timeline built from the work history available for this profile.
Chicago (Remote)
• Develop over 300 new workflows to enable migration and improvement of existing legacy events into ServiceNow within the ITIL change management framework• Define and review best practices for the end-to-end lifecycle of alerts/events/incidents eliminating over 100 existing conflicting workflows• Ensure CMDB compliance and integration between current monitoring systems and event/incident management• Troubleshoot CMDB issues
Chicago, Illinois
• Managed the Midwest Automation Team of five DevOps Automation Engineers within the ITIL framework, including: -o Creating role requirements, interviewing and recruitmento Daily stand-ups to review and discuss: - • Ongoing projects, blockers, workload• Planned changes and ensuring change requests are submitted appropriatelyo Individual weekly meetings for discussing issues/concernso Coordinate on-site and off-site client training of IPSoft's automation technologieso Provide automation support to the Chicago regional office, and external Clients as necessaryo Performing formal bi-annual team reviews, including recommendations for end-of-year salary adjustmentso Measured and maintained the team’s compliance against monthly internal KPI’s and client SLA’s• Weekly meetings with Global CSI Director to provide team progress reports and highlight any issues• Weekly meetings with each _Client Manager to review issues raised by the client• Review automation catalog and suggest/negotiate improvements with the Client Manager and Client• Evaluate new automations for inclusion in the Global Catalog• Deliver presentations of IPsoft’s service delivery technologies to customers and prospects, • Participate in monthly client governance meetings to present automation performance, service improvement and engineer-hours saved• Responsible for some of the biggest revenue earners including StateFarm, Duracell, United Airlines and McKesson
Jersey City, Nj
• Design and management of enterprise-wide monitoring, incorporating; -o Standard and custom alert detectiono Event enrichment through CMDB integrationo Layered Escalation through Slack and traditional text message/emailo Integration to the Remedy ticket systemo User-managed web portal for 'self-service' custom monitoringo Large-scale data store allowing a 7-year audit trail of events/escalationso Disaster recovery/failovero Development and User Acceptance systems• Management of the devops team, including: -o Creating role requirements, interviewing and recruitmento Daily review of issues and areas for improvement (missed alerts/incorrect escalation)o Evaluate urgent vs. planned changes, and communicate these to the businesso Manage the team’s workloado Ensure 24/7 coverage for supporto Perform annual reviewso Advocate for individual salary adjustments/bonuses• Management and support of the internal web based CMDB system including: -o Overall data integrityo Improvements to better support the business• Managing upgrades (testing and deployment)• Management and support of the internal Slack system, including: -o Troubleshooting issueso Timely upgradeso Ensuring failover availability• Weekly meetings with the department heads to discuss: -o Ongoing performance and suggestions for improvemento Discuss any new upcoming requirementso Manage expectations for new deliverables and provide progress reports• Weekly meetings with head of Security/Systems/Network to facilitate: -o Awareness of any upcoming infrastructure changes and its potential impacto Discuss any proposed development and changes requested by the business• Weekly meetings with IT Director to provide updates, upcoming changes and issues• Provide regulatory compliance reports as required by the FTC• Manage and coordinate the bi-annual industry-wide Disaster Recovery test, including: -o All monitoring systems and sub-systemso Escalation systemso CMDB systemso Slack systems
Greater New York City Area
Designed, implemented and managed all facets of network, infrastructure and client monitoring across the globe including ongoing development, capacity planning & maintenance• Managed the Monitoring Development team, conducted interviews for technical positions• Integrated the Netcool and Remedy systems allowing client monitoring to be entirely managed by the CSR staff, increasing accuracy together with reducing workload and time to deployment• Engineered a centralized historical & trend system for capturing & graphing data across all infrastructure and client based hosts, providing value to the business as well as customers• Built a Route Monitor for detecting and alerting to unexpected routing changes, reducing detection-to-resolution times and impact to the clients• Played a key advisory role in the design and re–engineering of the company's core and client data, eliminating duplication, increasing accuracy and enabling a greater level of automation• Provided Unix System Admin duties for all infrastructure systems eliminating the need for extra staff
London, United Kingdom
Managed the System Admin team responsible all Unix servers within the European Support Centre, mentored and trained junior administration staff
Aylesbury, United Kingdom
Designed and developed a web-based application to automate and process worldwide commission payments for Travel AgentsEngineered a billing application, tracking per-room internet usage for the hotel market
County Dublin, Ireland
Reviewed, documented and updated the existing codebase to ensure complete Y2K compliance of all systems, code & data for every production system and application throughout the Manufacturing Facility. Early completion of this project allowed for the development of other operational tools, improving quality control and reducing waste
Birmingham, United Kingdom
Hands-on leadership and management of all Unix and Linux servers across the global enterprise, conducted interviews, trained and mentored junior staff, planned and executed complex installations, migrations and upgrades, designed and implemented operational tools
Birmingham, United Kingdom
Managed all Unix servers and provided support for all trading systems, implemented off-site, disaster recovery site for the trading system, automated all overnight processing reducing operational risk and staffing
Quick answers generated from the profile data available on this page.
Mark Greatrix is listed as Systems Management | Infrastructure | Development | Team Building | Leadership.
AeroLeads has found 1 work email signal at @insightglobal.com for Mark Greatrix.
AeroLeads has found 3 phone signal(s) with area code 312, 212 for Mark Greatrix.
Mark Greatrix is based in Greater Chicago Area, United States.
Mark Greatrix has worked for Insight Global, Ipsoft, Knight Trading Group/Kcg Holdings, Globix, and Data General.
You can use AeroLeads to view verified contact signals for Mark Greatrix, including work email, phone, and LinkedIn data when available.
Mark Greatrix is listed with skills including Unix, Linux, Perl, Solaris, Disaster Recovery, System Administration, Data Center, and Infrastructure.
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