Directec, Mount Vernon, Ohio (03/2022 - Present)• IT Service Excellence: Implement ConnectWise and IT247 RMM tools, spearheading effective IT service management and proactive remote monitoring, significantly reducing downtime and improving system responsiveness.• Dedicated Onsite Support: Provide comprehensive onsite software support, addressing a diverse range of user issues while upholding software integrity, thereby enhancing user experience and operational efficiency.• System Administration: Deploying advanced firewall configurations to bolster network security, integral to safeguarding organizational data and operations.• Data Storage Optimization: Manage Synology systems with a focus on enhancing data storage efficiency and system performance, contributing to improved data handling and accessibility.• Cloud Services Management: Administer Microsoft Azure and Exchange services, optimizing cloud and communication infrastructures to support seamless business operations and collaborative work environments.• Virtualization: Utilizing VMware and VCenter environments, ensuring high-performance and reliable virtual systems, crucial for operational agility and scalability.

Phoenix Rose Fasteners, Newark, OH (07/2021 - 12/2021)• Business Operations & Client Relations: Managed a spectrum of customer inquiries and orders, leveraging QuickBooks for comprehensive inventory management, purchasing, shipping, billing, and financial transactions. Employed strong communication skills to build and maintain effective relationships with clients and vendors, mirroring my commitment to fostering positive stakeholder engagement.• Remote System Monitoring: Administered remote monitoring management tools for end-users, enhancing system performance and streamlining troubleshooting processes. • Data Management & Security: Ensured data storage and backup solutions in a Microsoft Office/Windows environment, as well as QuickBooks both cloud-based and on-premises.• Network Infrastructure Management: Oversaw WAN/LAN systems and network.

Co-owner and Operator | Green’s Radiator & Air Conditioning, Newark, Ohio (05/2011 - 09/2021)• Inventory and Supplier Coordination: Managed inventory levels and liaised with suppliers to ensure timely delivery of necessary parts and materials. Showcased proficiency in financial management, overseeing payroll, accounts receivable, and accounts payable, reflecting an understanding of business finance principles.• External Relations and Supply Chain Management: Functioned as the primary contact for external parties, vendors, reps and delivery personnel.• Customer Service and Engagement: Provided exceptional customer service, personally addressing customer inquiries, scheduling appointments, and coordinating transportation, demonstrating a strong commitment to customer satisfaction.• Front Office Operations: Led front office activities, including handling phone calls, welcoming walk-in customers, and ensuring prompt and professional responses to inquiries, scheduling and handling estimates for work orders. • Operational Involvement: Actively engaged in day-to-day business tasks, ranging from driving vehicles to performing maintenance duties, ensuring consistent and effective business operations.

Responsible for one of the final testing stages for new Samsung products that were set to release in the coming months. Using a reference phone, to test against the new product, we would run a number of tests in good and bad coverage areas to evaluate changes needed before the device roll-out. Essentially the "Can you hear me now?" guy.