Matt Green Email & Phone Number

Louisville, KY, US

• Directec, Mount Vernon, Ohio (03/2022 - Present)
• IT Service Excellence: Implement ConnectWise and IT247 RMM tools, spearheading effective IT service management and proactive remote monitoring, significantly reducing downtime and improving system responsiveness.
• Dedicated Onsite Support: Provide comprehensive onsite software support, addressing a diverse range of user issues while upholding software integrity, thereby enhancing user experience and operational efficiency.
• System Administration: Deploying advanced firewall configurations to bolster network security, integral to safeguarding organizational data and operations.
• Data Storage Optimization: Manage Synology systems with a focus on enhancing data storage efficiency and system performance, contributing to improved data handling and accessibility.
• Cloud Services Management: Administer Microsoft Azure and Exchange services, optimizing cloud and communication infrastructures to support seamless business operations and collaborative work environments.

• Phoenix Rose Fasteners, Newark, OH (07/2021 - 12/2021)
• Business Operations & Client Relations: Managed a spectrum of customer inquiries and orders, leveraging QuickBooks for comprehensive inventory management, purchasing, shipping, billing, and financial transactions..
• Remote System Monitoring: Administered remote monitoring management tools for end-users, enhancing system performance and streamlining troubleshooting processes.
• Data Management & Security: Ensured data storage and backup solutions in a Microsoft Office/Windows environment, as well as QuickBooks both cloud-based and on-premises.
• Network Infrastructure Management: Oversaw WAN/LAN systems and network.

• Co-owner and Operator | Green’s Radiator & Air Conditioning, Newark, Ohio (05/2011 - 09/2021)
• Inventory and Supplier Coordination: Managed inventory levels and liaised with suppliers to ensure timely delivery of necessary parts and materials. Showcased proficiency in financial management, overseeing payroll.
• External Relations and Supply Chain Management: Functioned as the primary contact for external parties, vendors, reps and delivery personnel.
• Customer Service and Engagement: Provided exceptional customer service, personally addressing customer inquiries, scheduling appointments, and coordinating transportation, demonstrating a strong commitment to customer.
• Front Office Operations: Led front office activities, including handling phone calls, welcoming walk-in customers, and ensuring prompt and professional responses to inquiries, scheduling and handling estimates for work.
• Operational Involvement: Actively engaged in day-to-day business tasks, ranging from driving vehicles to performing maintenance duties, ensuring consistent and effective business operations.

Suwon-Si, Gyeonggi-Do, KR

Responsible for one of the final testing stages for new Samsung products that were set to release in the coming months. Using a reference phone, to test against the new product, we would run a number of tests in good and bad coverage areas to evaluate changes needed before the device roll-out. Essentially the "Can you hear me now?" guy.