• Trusted comms partner to new CEO and Exec team during a reset of business in 2023 following exit of previous CEO and CFO.• Led communications on launch and embedding of new company Purpose and Values (“The Vanquis Way”), developing strategic narrative to support 2023-2026 business strategy.• Introduced peer-to-peer recognition and awards platform, based on new Values (“Way to Go!”).

• Led communications for business restructuring in 2021, integrating three independent legacy businesses into one Group, a process that included outsourcing and redundancy/right-sizing programmes.• Communications lead on the wind-down/closure of CCD from 2020, a legacy business in the UK and Ireland employing over 7,000 colleagues.• Led COVID-19 crisis communications response in 2020, adapting and implementing channels to keep a newly remote workforce connected and informed during significant disruption.• Partnered with HR team on development and launch of integrated colleague Reward and Benefits framework, including introduction of Total Reward Statements. • Led on internal response to hostile take-over bid of the Group in 2019.• Developed and launched the first cross-Group Colleague Engagement Survey in 2019, establishing consistent colleague engagement measurement across the business.

• Trusted advisor to Consumer Credit Division (CCD) Director, providing strategic advice to senior leadership team, and operational communication support to 2,500 sales managers and over 5,000 field-based colleagues and self-employed agents across the UK and Ireland.• Highlights of time in role included delivery of a ‘One Best Way’ operational excellence campaign, promoting and embedding consistent ways of working across teams, a ‘Winning Mindsets’ internal culture and values programme, and a ‘Best in Class Customer Experience’ campaign.• Led on communications for the ‘Accelerate’ transformation programme in 2016/2017 which involved on-boarding of previously self-employed workforce to become full time colleagues, plus the planning and launch of new field-based technology and ways of working.

Internal Communication Business Partner for a number of teams at Telefónica UK (O2), including Marketing & Consumer, Technology, Business & Corporate Customer Service.Highlights include:• Consultation and delivery support to the Marketing Director and team, responsible for leadership communications and internal engagement plans for new O2 product and service launches (incl. launch of 4G in the UK (2013), ‘Be More Dog’ brand campaign (2013), launch of the iPhone in the UK (2011-13), Priority Moments (2011)), delivered over 6,000 people in O2 contact centres, retail stores and online teams.• Strategic advisor to the O2 Business (Corporate and SME) senior leadership team plus operational communications delivery to multi-site UK and Offshore contact centre/online teams.• Led on engagement workstream of people transformation programme in 2009 which TUPE transferred over 5,000 O2 colleagues in UK based contact centres to a new outsource partner (Capita).• Responsible for the design and delivery of events, from conferences to awards nights, managing a combined annual budget of over £1 million. Highlights include 15,000 colleagues and guests at a pre-launch of London’s O2 Arena in July 2007.• Led communications workstream on major IT and Billing system change programme at O2 from 2005-2006.

Various roles at leading UK mobile telecommunications company including Customer Service Manager, Technology/Network Analyst, Finance Project Manager.