Teach weekly yoga classes focused on breath, balance, alignment, strength and flexibility to promote wellness and the mind body connection. Specializing in Vinyasa Flow, Restorative and Chair Yoga.

Responsible for leading the team of caregivers and managing the daily activities of the business, including recruiting, hiring, training, and employee and client retention. Additionally, work directly with seniors and families through new client assessments and one on one client visits. Accomplishments: • Defined the business strategy, mission and goals and established the company culture and brand• Established policies and procedures to ensure high quality of care for all clients• Achieved & maintain compliance with the MN Home Care License requirements • Developed and implemented marketing plan and promotional campaign• Created & implemented Individualized Activities program to enrich the lives of our clients

Managed and led the customer service team that provided support to over 3000 customers in retail and commercial fixtures, lighting and graphics. Overall responsibilities included customer call center, estimating, order entry, and program management. Additionally, personally managed two key accounts and served as a member of the management team creating the company’s strategy and vision. Accomplishments:• Established key processes & procedures resulting in consistence of service.• Redesigned and optimized the Program Management process to enhance the level of service provided to key accounts and position the company for increased revenue.

Provided leadership in account management, order processing and project management. Managed largest customer account representing 50% of sales. Served as a member of AmericDirect’s Strategic Planning Committee. Created and implemented employee training programs and new client initiation and integration process. • Established key processes and procedures resulting in a 20% gain in efficiency• Implemented strategies increasing customer satisfaction by 12% in 6 months

Exhibit Service Manager - Directed the staff managing exhibit assets and show services and refurbished product sales. Developed and maintained expense and revenue budgets. Initiated and implemented a consolidated business plan for the regional service centers.Customer Service Manager - Managed 24 professionals in multiple departments within Customer Service. Teams included service and sales support call center, order processing, returns, project management, technical custom estimating, CAD drafters and the online catalog development. Developed and maintained expense and revenue budgets. Created the Customer Service Procedure Manual and training program.• Initiated and implemented the Customer Service Excellence Training Program.• Initiated order processing improvements that increased order accuracy by 60%.• Streamlined processes and procedures resulting in a 40% gain in efficiency. • Promoted and marketed Exhibit Services resulting in a 20% increase in new service clients.