Working under contract at AT&T Merch Studio.

Managed content and content creation activities related to the FirstNet Marketing Portal CMS migration from Drupal to Adobe Experience Manager. Published, created, and edited daily content updates, newsletters, and advertising campaigns utilizing AEM, Crafter, and Drupal.Produced and published B2B content updates across multiple sites utilizing Teamsite, AEM, and crafted pages for high-profile Samsung and Apple product launches, delivering ahead of SLAs. Won approval for and helped establish a pre-stage QA environment to minimize time to market for updates and design changes.I helped decrease SLAs by 75% for FirstNet portal updates by working with the CMS development team to streamline workflows. I implemented and maintained a 90% + level of CATO compliance across all sites. I developed and maintained a SharePoint work tracking system that revolutionized the team’s ability to self-report on weekly and monthly content management metrics. I also excelled as a liaison between marketing and development teams, implementing offers, promotions, and A/B testing initiatives. I crafted and edited technical documentation for internal and external partner team reference. I even trained incoming personnel on tools and processes.

Managed, produced, and published multiple live updates in a fast-paced, editorial-driven environment. I effectively managed communication across teams in multiple time zones.Crafted headlines, abstracts, and mined for related links to ensure the BING answer met or exceeded user expectations. I created online tools that allowed editors to check answers and provide feedback before publishing, decreasing errors, and increasing engagement.

Decreased data entry time by 25% by correcting and monitoring collection formulas used for the management of 100k+ server farms. I crafted a global security document that decreased overall creation time for VIP and ACL requests; this resulted in a quicker time to market for new search products.

Saved AOL $15 million and reduced on-going operating costs an additional 30% by negotiating a common set of e-mail requirements across the brands. Increased the adoption of email products by over 3 million users through the use of updated UI and additional features, resulting in a three-fold increase in advertising revenue.I managed a team of 60-70 direct and indirect associates responsible for all of CompuServe’s online content and was one of the key leaders of the Y2K team, delivering zero interruption of service or data loss.

Created 50+ online forums within 2 months, allowing for greater content selection at launch and over-delivering on initial requirements by 15 forums.I maintained and enhanced the CompuServe online mall, a ground-breaking e-commerce product that featured online transactions, wallets, and favorite product lists. I served as a lead technical analyst for the deal acquisition team, facilitating multi-million dollar deals with Time, US News and World Report, People, and others. I established content sharing across branded products, including Wal-Mart, Gateway, and HP, increasing productivity and decreasing costs.Created several online areas using a revolutionary online display functionality in less than six months, meeting a trade show deadline and leading to positive reviews and an increased subscriber base.

Responsible for the operation and maintenance of the nuclear reactor onboard 2 fast attack submarines, the USS San Francisco and USS Memphis. Also stood watch as enginerring watch supervisor, the senior enlisted engine room watch.