Gretchen Motlagh Email & Phone Number

San Antonio, Texas Metropolitan Area

LEASING CONSULTANT VENTERRA LIVING04/2019-CURRENT• Drive sales and performance with a focus on expressed and unexpressed needs for 402-unit property• Complete all document packages for move ins, turn arounds and renewals• Expert in converting phone calls to appointments and appointments to leases with a high Visit to Lease Ratio• Deliver unmatched service to residents to exceed their expectations while maintaining resident retention. • Manage leads based on internal and third-party sources• Contribute ideas to the Property Manager for marketing property and improving resident satisfaction• Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents and residents gather• Regularly inspect tour paths, amenities, model and community for quality assurance• Resident management duties including complaint resolution, lease renewals and coordinating resident activities • Contract management with vendors for repairs, improvements and maintenance• Maintain awareness of local market conditions and trends using proprietary internal systems as well as competitive shopping

Dallas-Fort Worth Metroplex

• Created and reserved travel itineraries including processing payment• Interpreted, explained and enforced travel contracts to diverse customer base including international clients• Upsold flight products including travel packages, flight protection and seat position• Mastered a global tracking system to locate lost luggage, arranged delivery, clarified policy and arranged compensation• Resolved service issues including cancellation, rebooking and personal item replacement• Exceeded loyalty program enrollment goals

Dallas-Fort Worth Metroplex

• Relief Floor Manager for 1200 seat 24/7 call center• Final point of customer escalation for contract management and device support• Troubleshot all network and device issues • Internal Subject Matter Expert (SME) for all device lines• Navigated diverse application environment across various platforms• Performed credit verification on potential customers• Enforced contract terms and conditions and made customers aware of potential risks of non-compliance

Dallas-Fort Worth Metroplex

• Managed class room program• Responsible for top line sales average increase 4% month over month, bottom line increase average 6% month over month• Managed adjunct artisans and craftsmen including designing and managing projects based on maximizing revenue and profit• Developed operating budget to manage classroom activities• Community outreach to day care and assisted living facilities to develop arts and crafts programs focusing on company products• Re-engineered the Girl Scouts Arts and Crafts badge to focus on Michael’s products and developed a nationwide classroom program to support the badge• Originated a Birthday Party program, tested in local store then rolled out nationally• Strategically changed classroom focus from discreet projects to serial project, increasing customer return rate • Developed and instituted national goal program for classroom activities