Manage a portfolio of multiple projects for clients in financial, production, political and healthcare industries. Responsible for business systems analysis, research, responding to RFPs and creation of SOWs for new client projects.Recent accomplishment is the introduction of new resource planning tool to closer manage experienced resources across the entire client portfolio. Within short tenure delivered multiple projects from inception to external customer-facing go-life within budget and schedule.Other tasks include:* Client project consulting* Wireframing* Feature Matrix creation and prioritization* QA Testing* Internal network and server room management

Practice lead and skills interviewer for business systems analysts.

Manage and direct the third level HP/Autonomy Teamsite suite support team. Conduct daily and monthly line-of-business (LOB) meetings and communications. Enable effective support and quick responsiveness to problem resolution. Solely responsible for managing, directing and providing third level support for all French language platform needs, vendor management and project consulting.o Built high performing team using “The Carrot Principle” approach, appreciation events, targeted development, and quarterly performance reviewso Far exceed support SLA expectations to 20% of resolution timeo Enable platform stability for 120+ users across 9 business critical servers through targeted forecasting, analysis, monthly security patching reviews and approvals

BSA/PM for major project initiatives for Canada LOB, focused on Risk Management and Customer Service. Ground-breaking work to provide exceptional in-office desktop and international conference technology support for emergency alert and training.Designed, implemented and trained BSAs and PMs on first corporate wide project management methodology based on PMBOK. Implemented time entry system and reporting facility for 2300+ professionals to improve project resource allocation and improve time entry reporting from 65% to 99%. Co-managed team of associates and contractors in the project support officeo Revamped 10+ year old Canadian office IT infrastructure – implemented capacity monitoringo Improved IT support services and procurement saving ~$100K yearlyo Established service level agreements with network, server, telephony, and desktop support groupso Influenced senior leadership future IT infrastructure direction to support growth from ~90 to 300+ associateso Successfully planned and implemented new IT infrastructure for office relocation of ~180 associateso Managed over 20 Customer Experience improving IT infrastructure projects successfullyo Performed lifecycle business systems analysis on four large complex, multi-year, multi-million dollar projects delivering new business capabilities and partnerships adding to the bottom line

o Taught graduate and undergraduate courses. Designed and taught special topic courses.o Developed and taught graduate level Software Engineering courseso Taught freshmen through junior level courses, including Operating Systems, Internet, Computer Literacyo Taught Introduction to the Internet and Operating System Tool courseso Taught continued adult education course in WordPerfect, Lotus 1-2-3, DOS, Harvard Graphics and dBase III+o Assistant to PCs for Families Research Project funded by the Department of Education (DOE)