Michael Groschadl, Mba Email & Phone Number

💧 Understand customer situations and offered solutions💧 Quote and ensure accurate and current pricing for customers💧 Assist team members and customers with technical product knowledge💧 Mentor teams to encourage development💧 Conduct team member 30-Day, 90-Day, and annual performance reviews💧 Distribute and organize the workload based on available team members and inquiry difficulty💧 Qualify incoming inquiries and mitigate risk with inquiries that could be problematic to the company💧 Built relationships with vendors💧 Track and report KPIs💧 Reach monthly booking goals💧 Onboard, train, and manage sales and customer service/order entry teams💧 Develop and maintain work instructions for the sales and customer service/order entry teams💧 Fill in for missing team members as needed💧 Help employees with various computer IT issues/updates💧 Manage HR activities within my area of accountability such as staffing, performance management, salary administration, and other related activities💧 Work with the business development team to grow the business💧 Assisted in the merging of John C. Ernst and Ernst Flow Industries into one collective Ernst company, Ernst Instruments

📷 Set up and maintain amplifier, mixer, mics, and other audio equipment📷 Set up and maintain camera, monitor, computer, OBS software, and other video equipment📷 Troubleshoot and tweak equipment when necessary 📷 Coordinate soundchecks with speakers and musicians📷 Issue listening aid devices to congregants upon request📷 Operate audio in the sanctuary during services📷 Broadcast service audio over telephone conferencing📷 Record audio and video to upload to the church’s website and YouTube channel📷 Train future audio/video team members when necessary

Founded Funky Fresh Music in the greater New Jersey-Pennsylvania area. Was available for birthday parties, graduation parties, backyard BBQ events, weddings and more!What I do:🎧 Provided entertainment for private events🎧 Curated personalized playlists and mixed tracks🎧 Encouraged audience participation through song requests and karaoke 🎤🎧 Conducted business transactions and handled administrative tasks🎧 Coordinated schedules with clients🎧 Provided equipment setup and breakdown

✏️ Provided quotes to commercial and government customers based on products requested (Sage Software)✏️ Procured and executed NDAs✏️ Sent documents and/or technical drawings to customers via a secure company portal✏️ Answered customer questions on products via email or phone✏️ Answered main company phone and directed calls to the appropriate party✏️ Gathered information and understood requirements for new projects and applications to assist the engineering and sales departments in analyzing what existing products can be utilized or what new products need to be developed✏️ Processed orders and gathered relevant documents required by law from the customer (Sage Software)✏️ Reach monthly bookings goals✏️ Worked with the logistics, planning, and operations departments to provide customers with an accurate delivery schedule✏️ Built customer relationships✏️ Followed up and networked with trade show and new customer inquiries

🚚 Scheduled when to pack and ship work orders on a weekly and monthly basis🚚 Used Sage to track packaging inventory🚚 Used FileMaker Pro to track production builds and adjust product inventory once work orders shipped🚚 Built relationships with FedEx and XPO Logistics drivers🚚 Provided export licenses for international shipments🚚 Checked that packaging operation sheets were followed and signed off on by shipping and quality personnel 🚚 Assisted with pack outs🚚 Validated the proper packaging, labeling and documentation per DOT & ATF regulations were used and available for all shipments🚚 Worked with the purchasing department to ensure shipping material shortages were available at the necessary times of packaging🚚 Transferred packaging inventory between facilities on an as needed basis🚚 Ensured customer on time delivery🚚 Kept hard and digital records of all shipping documents (Packing List, C of C, Inventory Record, Work Authorization, Verifilter, Customer Purchase Order, BOL/Tracking Number)🚚 Sent shipping notifications to the company so the sales department can provide the customer with tracking information

🎻 Part of the team's initial launch🎻 Promoted AJ through various social media platforms🎻 Engaged with AJ's posts on social media🎻 Recruited others to join AJ's team

💧 Understood customer situations and offered solutions💧 Processed emailed and phoned in customer sales and purchase orders💧 Inputted sales and purchase orders into QuickBooks💧 Quoted and ensured accurate and current pricing for customers💧 Sent out formal order acknowledgements to customers💧 Ensured orders got shipped out in an accurate and timely manner💧 Kept records of sales and purchase orders in a shared company Google Sheet💧 Informed customers of technical product knowledge💧 Built relationships with vendors

💡 Wrote contracts based on trader deals💡 Generated approvals for written contracts and sent them to the appropriate counterparties and brokers💡 Codified the contracts group email inbox💡 Updated and kept records of transactions on the daily and yearly transaction reports

🔨 Was responsible for managing the store, warehouse, and yard🔨 Maintained accurate inventories and ordered stock when necessary🔨 Loaded and unloaded deliveries that came in and out of our location🔨 Ran deliveries with the delivery driver🔨 Helped load and check out customers quickly and efficiently🔨 Created estimates and special orders for customers upon request🔨 Worked with vendors to get the highest quality products at the best prices🔨 Answered phones and took notes about the customer and what they needed on designated lead sheets🔨 Kept records in the Trade Relations Book

👔 Unboxed shipments and organized them by department, type of clothing, and clothing size👔 Ran clothing onto shelves and racks throughout the store👔 Operated registers by accurately conducting financial transactions and ensuring customers were aware of all current promotions and rewards programs👔 Operated the fitting rooms and ensured their cleanliness after each use👔 Greeted customers and quickly solved customer frustrations and questions when necessary👔 Ensured overall organization and cleanliness of the store👔 Packaged Ship from Store orders and delivered curbside pickup orders

🎼 Updated ticket counts for future concert events🎼 Packaged and mail customer merchandise orders🎼 Used Wix.com to update customer orders and merchandise inventories🎼 Managed various social media websites including Twitter, Instagram, YouTube

🎸 Performed solo guitar and vocals as an opening act for headlining bands and as main act 🎸

✔ Built professional relationships with customers✔ Acted as the stream of communication between business owner and customers✔ Scheduled service appointments to meet customer needs✔ Provided skilled labor ranging from lawn mowing to planting to fall cleanups 🍂✔ Handled business transactions and miscellaneous administrative tasks

🎤 Played guitar and vocals during summer pizza nights 🎤

✔ Provided excellent customer service✔ Built customer relationships✔ Operated registers and accurately conducted financial transactions 💵✔ Quickly solved customer frustrations when necessary✔ Maintained store organization by returning products to the proper place✔ Contributed to front end appearances

🎵 Played guitar and vocals during summer pizza nights and special events 🎵

✔ Cleaned floors and counter tops 🧹✔ Washed dishes 🧽✔ Restocked shelves and refrigerators✔ Attended to customers✔ Operated cash register 💵✔ Special projects as requested

Master Of Business Administration - Mba, Music And Entertainment Management

Bachelor Of Science - Bs, Marketing

Activities and Societies: Acapella Club

Music Technology, Music

Activities and Societies: Phi Theta Kappa & Chamber Choir