Manage IT department and all IT activities for all 8 branches in North Dakota, South Dakota, Minnesota, Winnipeg & Regina.

Administer/Manage the VM enviroment, Cisco PBX, Cisco networking gear, DR site, user PC's & interbranch connectivity for all 7 branches in North Dakota, South Dakota, Minnesota, Winnipeg & Regina.

In my position I offer technical assistance to over 50 locations all across the state of Kansas. Basic duties involve answering a tech support hotline, which is active 24/7. Share in the responsibility of carrying an on-call phone after business hours. Resolve PC/software/network issues that arise in a timely manner. Schedule Televideo conferences via the Polycom bridge, and trouble shoot problems when they arise. Administer the creation of new users’ PC and e-mail accounts via Active Directory and Exchange tools. Control access to shared drives and folders on the network, and create new shares with the appropriate permissions. I use Script Logic to manage the user's network resources, and use Symantec's Ghost to manage the PC's images for ease of distribution. I also train users on how to operate their equipment (i.e. phone, voicemail, WiFi, VPN, Smartphone, and security devices).I also am the administrator the Avaya phone system. This involves managing and monitoring the POTS phone lines, the IP phone system, Audix system, disaster recovery system, desk phones, conference phones, and IP phones\faxes. Troubleshoot any issues that arise, create new phone lines, and make all routing/system configurations changes. I work closely with our Avaya business partners with any issues that I cannot resolve in a timely manner. I am also the administrator of the phone system's monitoring servers/software. I also administer the mobile users’ phones. I setup, troubleshoot, and assist users with their Windows Mobile and Blackberry devices.I am in charge of administering the mobile systems and physical company security. I administer the McAfee SafeBoot encryption server that manages all traveling laptops. I also administer the Schlege Security Management System for the Physical Security for several companies.

Supervised various shifts while, at times, undertaking the work of one or more food service positions. Motivated employees to work as a team, which entailed practical and effective dispute resolution, positive reinforcement, and instituting disciplinary actions when necessary. Monitored the kitchen to ensure excellence in food quality and service. Investigated and resolved customer complaints. Trained new employees. Estimated foods needs and place orders from distributors. Balanced the store’s cash with the record of sales and deposited the day’s receipts at the bank. Main contact for Wand help desk to perform repairs on back-office PC and PC-based registers.Accomplishments:Initiated the elimination of cell phone use by employees.Re-trained employees from old bad habits. (food safety issues)Increased Drive-thru times and accuracySoftware used:Windows XP pro (basis for back-office and registers)Microsoft OfficeWord – used to make notices for employees and managementAccess – used to place orders and track product usage/lossOutlook – used for communication with home office

Provided customer service that was second to none. Developed each customer’s rough idea into a finished product that fulfilled their needs. Handled complaints on a per customer basis and provided solutions that focused on both customer satisfaction and company profitability. Priced and placed bids on jobs based on varying levels of difficulty and time. Provided superior quality of product output while at the same time met deadlines. Made sure the shop ran smoothly by delegating jobs, maintaining timelines, updating PC software, trouble shooting network issues and providing quality assurance.Software used:Windows XP – loaded on all workstationsFiery X3/X3e (Unix) – print server used for communication with printersMicrosoft OfficeWord – used to make client mail merged projectsExcel – used to generate mail merge data for mass mailingsPowerPoint – used to make client’s products and clipartPublisher – used to create client’s products and edit client filesAdobePageMaker – used to design client productsPhotoshop – used to edit and design client productsType Manager – used to manage all fonts on production PCAcrobat – used to create proof’s and printer manipulation due to PS/PCL complications

Provided customer service that was second to none. Developed each customer’s rough idea into a finished product that fulfilled their needs. Handled complaints on a per customer basis and provided solutions that focused on both customer satisfaction and company profitability. Priced and placed bids on jobs based on varying levels of difficulty and time. Provided superior quality of product output while at the same time met deadlines. Made sure the shop ran smoothly by delegating jobs, maintaining timelines, updating PC software, trouble shooting network issues and providing quality assurance.Software used:Windows 98 – loaded on workstations and laptopsFiery X3/X3e (Unix) – print server used for communication with printersMicrosoft OfficeWord – used to make client proposals and training guidesExcel – used to generate charts for proposalsAct! – used to keep track of all accounts and schedule