Helping organizations identify and eliminate waste within their organizations through innovative technology and truly exceptional service

Helping organizations with distributed workforces streamline their hiring processes through innovative technology and strategies.

-Focused on expanding market presence in key verticals and building on the sales success from 2015 to date-Responsible for portfolio expansion and collateral development to support sales activities

-Led Sales Team and helped establish action plans and KPIs that drive success and extend Kwantek’s competitive advantage-Managed all marketing activities for Kwantek, including digital, social, email engagement, original content, and physical collateral-Developed sales processes that opened new markets and opportunities while generating over 40% of total new revenue within first year-Acted as Account Manager, expanding the product mix for current clients while delivering exceptional customer service-Created and executed on marketing and sales budgets, including the extension of trade organizations and other industry groups

-Team responsible for the brand management of Move-in Deal, Perks, and Winback programs for all 14 million current customers; Included the execution of broadcast, web, email, direct response and social media strategies-Orchestrated the development and distribution of agent training materials and incentives designed to support brand priorities-Maintained $17 million in ad space for Retention-specific marketing activities-Managed a team of marketing specialists focused on the reduction of customer churn and the increase in satisfaction with Dish

-Managed a team in charge of all customer self-service applications including phone, email, SMS, and web-Oversaw execution of 25+ million transactional emails per month -Enhanced IVR fielding 400,000 calls per day – 40 percent were self-served; processed over $5 million per day in payments-Increased our use of SMS technology to include billing and appointment reminders resulting in 17k+ new participants per month-Managed all use and functionality of mydish.com (185k visitors daily) and the mydish application on tv receivers

-Responsible for the design, development, and execution of enhancements to Dish’s workforce management software-Oversaw implementation of automated outbound notification program that contacts over 20k customers each day-Development and delivery of new technology training to technicians, field management, and customer service representatives-Successful project manager focused on the integration of proprietary technologies with vendor-based solutions