Responsible for providing detailed customer insight (using MI and other bespoke primary data sources) to inform and direct decisions that improve customer satisfaction, reduce operating costs and enhance commercial outcomes for HM Passport Office.

Senior Research Manager at IFF Research - one of the largest independent research agencies in the UK - responsible for conducting strategic research for a wide range of public and private sector clients, with particular focus on education, skills and labour market research.Clients include the Department for Education, Scottish Government, UK Commission for Employment and Skills, and HMRC.An example project I led is the Department for Education's UK Employer Skills Survey 2017.

Delivering presentations, workshops and residential summer school events aimed at raising aspirations and Higher Education awareness of young people from under-represented backgrounds at university.• Nominated for Student Employee of the Year Award 2012