Mohammad Gull Email & Phone Number

United Arab Emirates

responsible for installation/configuration, technical support and maintenance of server farms and backend infrastructure in GCC countries. This includes but not limited to, hardware (Intel platform) and Server Operating System (W2K8, Linux) and Database administration and support.• Systems administrator responsible for Storage Area Network (SAN) for provisioning, upgrades and management; support and consolidate related technologies (NAS, Direct Access Storage) used in some… Show more responsible for installation/configuration, technical support and maintenance of server farms and backend infrastructure in GCC countries. This includes but not limited to, hardware (Intel platform) and Server Operating System (W2K8, Linux) and Database administration and support.• Systems administrator responsible for Storage Area Network (SAN) for provisioning, upgrades and management; support and consolidate related technologies (NAS, Direct Access Storage) used in some cases.• Provide field services to deploy, configure and maintain network (LAN, WAN, IP telephony) services • Data management, backup, restore and disaster recovery (DR) are primary responsibilities of this role. The person is expected to lead these activities working closely with stakeholders including Internal Control and Regional teams.• Manages the data centre infrastructure including hardware, software, cabling, cooling systems, UPS (uninterrupted power system) and fire protection systems.• Ensures high availability and acceptable levels of performance for business critical serviced as per agreed SLA/OLA; report KPIs agreed with management.• Provide L2/L3 support to incident management escalation process, working closely with GCC Service Manager• Management of existing virtual environment (VMware & Microsoft Hyper V).• Primary contact for Information Systems infrastructure, responsible for Windows, Linux platforms and Infrastructure (Active Directory, DNS, DHCP & IP) services.• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Work closely with Application and Service Management team to proactively plan capacity requirements and liaise with technology partners for provisioning. Show less

Dubai

• Design, installation, configuration, management and support of Citrix based application virtualization environment with load balanced clusters.• Design, installation, configuration, management and support of VMware based server virtualization environment.• Provisioning, management and support of Windows and Linux server environment.• Design and implementation of Citrix DR environment.• Active player in multiple migration and upgrade projects of Citrix… Show more • Design, installation, configuration, management and support of Citrix based application virtualization environment with load balanced clusters.• Design, installation, configuration, management and support of VMware based server virtualization environment.• Provisioning, management and support of Windows and Linux server environment.• Design and implementation of Citrix DR environment.• Active player in multiple migration and upgrade projects of Citrix environment.• Preparing knowledge base documentation and provide necessary training to the team.• Providing advance production support assistance as part of tiered escalation model. Show less

Noida Area, India

• Successfully worked on ITIL based Service Request, Incident Management, Problem Management, Change Management, Capacity Management and Knowledge Management based on ITSM tools like Service-Now and BMC Remedy.• Provisioning and managing hosted application under Citrix virtual environment.• Managed Global datacenters which is a complex virtualized environment based on VMware vSphere based virtualization technologies.• Planning, Designing, Installation, Configuration, Management… Show more • Successfully worked on ITIL based Service Request, Incident Management, Problem Management, Change Management, Capacity Management and Knowledge Management based on ITSM tools like Service-Now and BMC Remedy.• Provisioning and managing hosted application under Citrix virtual environment.• Managed Global datacenters which is a complex virtualized environment based on VMware vSphere based virtualization technologies.• Planning, Designing, Installation, Configuration, Management and Troubleshooting of virtual Servers/clusters.• Managing Failover and Load balancing cluster, patch/fix, firmware upgrades, HA, DRS, Resource pool management, storage LUN's/multi-path, Host and cluster compliance etc. • Review host and virtual machine performance issues if required. Customized and On-demand reporting of infrastructure periodically. Generate and analyze Capacity Management report through scripts.• Initiate P2V or V2V and successful coordination with customers and technical team. Handling vMotion and storage vMotion issues. Fixing snapshot issues.• Regular participate & work with Local & Global Teams, schedule/attend meetings, conference/bridge calls etc.• Update Server Checklist, managing documentations, monthly ticket analysis/reports etc. Show less

Kanpur Area, India

• Successful administration and troubleshooting of mixed environment (physical and virtual servers).• Management of Microsoft Windows based server administration (File, Print, FTP, Web, WSUS, WDS, Antivirus server etc.). Managed Domain Controllers, Microsoft active directory activities, DNS, DHCP etc.• Managing Failover and Load balanced clusters.• Customization and administration of user and server security policies.• Backup and tape library management.• Managing e-mail… Show more • Successful administration and troubleshooting of mixed environment (physical and virtual servers).• Management of Microsoft Windows based server administration (File, Print, FTP, Web, WSUS, WDS, Antivirus server etc.). Managed Domain Controllers, Microsoft active directory activities, DNS, DHCP etc.• Managing Failover and Load balanced clusters.• Customization and administration of user and server security policies.• Backup and tape library management.• Managing e-mail server using MS Exchange server.• Recommend, schedule, and perform server/desktops improvements, upgrades, and repairs.• Managed IT helpdesk team and handling of escalated calls. Liaise with, and provide training and support to service desk support staff on desktop, laptop and server issues. Show less

Bachelor Of Commerce (B.Com.)

Master Of Science (M.Sc.), Computer Science