Matthew Gundrum Email & Phone Number

Reading, PA, US

Philadelphia

Lead the development and growth of Partner Solutions in the US and Partner Delivery strategies. Primary responsibilities include primary point of escalation, progress towards key objectives, development of Partner relationships across the organization, identification and nurturing of strategic alliances, sales enablement across sales roles for go to market.

Greater Philadelphia

Lead the development and growth of TSD sales segment for Partner Services and Partner Delivery strategies across North America.

Greater Philadelphia

Greater Philadelphia Area

• Work with peers and other stakeholders to establish Partner resource requirements for the delivery of Professional Services that are not performed in-house.
• Responsible for the identification of suitable partners to provide required resource and skill types
• Oversee negotiations and establish official contractual relationship with Service Providers via appropriate Partner Agreement.
• Onboard and manage relationships between Softchoice and suppliers providing Partner Services… Show more
• Onboard and manage relationships between Softchoice and suppliers providing Partner Services to Softchoice in support of our customers. Act as a point of escalation for other Professional Services Managers and the.
• Maintain a up-to-date Partner contact list and partner Skills matrix by District.

Wyomissing, PA

• Liaison, customer advocate and focal point of communications for a dozen clients, each with multiple service offerings ranging all service offerings (Service Desk, On-Site Support, Hosting, Sys Admin, Networking.
• Manage all aspects of client support, service delivery, SOW creation, contract renewals, project management, trend analysis and recommendations for… Show more
• Manage all aspects of client support, service delivery, SOW creation, contract renewals, project management, trend analysis and recommendations for assigned clients.
• Able to build trust and lasting relationships with client base which translated into an increase in annual revenue from assigned client base each of the last three years.
• Manage and report usage for Service Provider License Agreement (SPLA) across all hosting clients. Work with Project Managers, Engineers and Sales Team to build and price solutions based on client needs.
• Develop client reporting, schedule and conduct client status meetings

Wyomissing, PA

• Managed the delivery of Service Desk service offering and focal point for communications for IT management for assigned clients. Analyze Service Desk volumes and metrics to conduct trend analysis and present.
• Responsible for management of Service Desk and On-Site support teams. Directed day to day activities to ensure SLAs and SLOs targets are being achieved and exceeded.

Wyomissing, PA

• Tier 2 support of 1000+ user Novell/Windows environment at client site.
• Team lead and coordinator on projects to refresh end user workstations for regional bank (300+) and large university (1400+).

Wyomissing, PA

• Provide comprehensive phone and email support for all of DSS’ Service Desk customers on a varying platforms and technologies.
• Train and mentor MSC technicians on specific client support processes.
• Developed and maintained support documentation and processes for department.