Mahadi Hasan Rafi Email and Phone Number
I am a dedicated and detail-oriented Assistant Manager - Operations with extensive expertise in field management, customer relations, and healthcare service optimization. My focus on operational excellence enables me to streamline service routes, effectively manage medical technicians (MTs) and riders, and uphold strict compliance with hygiene and transportation standards.With proven proficiency in partner relationship management, technical support, and financial reconciliation, I deliver efficient, customer-centric solutions while ensuring timely service delivery. A strong advocate for team development, I drive KPIs and foster seamless communication across diverse stakeholders.Notably, I have provided technical support across all AmarLab centers, ensuring flawless operations for Sneho Urgent Healthcare services, reinforcing my dedication to delivering quality healthcare solutions.
Amarlab
View- Website:
- amarlab.com
- Employees:
- 5
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Assistant Manager OperationsAmarlab Aug 2023 - PresentGulshan, Dhaka, Bangladesh**Field Management (MT & Riders):** - Plan routes, organize schedules, and monitor order statuses. - Enforce transport and hygiene standards, coordinate report deliveries, and manage cash deposits.**CRO Management:** - Drive KPIs and incentives, ensure timely responses, and manage shifts. - Follow up on customer queries.**Lab Partner Relations:** - Maintain communication with labs and ensure timely report delivery.**Reporting & Monitoring:** - Generate daily, weekly, and monthly reports on performance, sales, and financials.
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Assistant Manager; Business DevelopmentAmarlab Dec 2023 - Jun 2024Gulshan, Dhaka, Bangladesh
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Brand Promotion OfficerActive Bangladesh Jun 2020 - Sep 2023Bangladesh -
Campus AmbassadorActive Bangladesh May 2020 - Jul 2020Govt. Titumir CollegePromotion
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Customer Relations SpecialistAmarlab Oct 2022 - Jul 2023Gulshan, Dhaka, BangladeshResponsibilities:1. Maintaining Relationship withCustomer.2. Listening and manage customerqueries and ensure service completion.3.Receive and process orders through phone/FB/website/Other Channels.4. Updating Client Database, OrderPlace, and Medical Technologist-MT Assigning.5. Communication with Partner Labs, Service Partners.6.Partnership proposal, setting up a meeting with them, and doingall the processes for making a valid partnership.5. Others task assigned by authority.
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Telesales AssociateMilvik Bima Mar 2022 - Jul 2022Dhaka, Bangladesh• Out-bound tele-calling for selling mobile based insurance products• Call and pitch micro-insurance products to potential customers• Listen to & handle customer queries about products & services effectively• Update customer information on database after every call• Ensuring highest quality of individual sales• Follow the pre-defined pitch & the entire calling process accurately• Provide right information to customers in professional tone & attitude• Ensuring overall team performance• Meet & exceed individual sales quota provided by Team Leader• Go 'Extra Mile' to achieve overall team goals -
Senior Teacher ( English &Mathematics)Ar Learning Academy Aug 2021 - Jun 2022Mirpur, Dhaka, Bangladesh
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Sales ExecutiveDigital Healthcare Solutions Nov 2020 - Oct 2021Dhaka, BangladeshInforming customers about products, ensuring sales and providing after-sales service. Complete the target five times in a row and 4 times selected as the best employee (Speed Star) -
Freelance MarketerAnnex World Wide Ltd Oct 2020 - Aug 2021Dhaka, Bangladesh -
Brand Promotion OfficerZainazon Sep 2020 - Dec 2020Dhaka, Bangladesh -
Founder;Cheif Executive OfficerTrisha Foundation Oct 2019 - Jun 2020 -
Ex-CadetBangladesh National Cadet Corps | Bncc Apr 2017 - Jul 2019Bogra District, Rajshahi, Bangladesh -
VolunteerIncome Tax Service Bangladesh 2018 - 2019Bogra Sadar, Rajshahi, BangladeshIncome Tax Fair 2018 & 2019 -
MemberBangladesh Red Crescent Society (Bdrcs) Apr 2017 - May 2017Bogra Sadar, Rajshahi, BangladeshGovt. Shah Sultan College Unit,Bogra
Mahadi Hasan Rafi Skills
Mahadi Hasan Rafi Education Details
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Govt. Titumir College Affiliated University Of DhakaDepartment Of Economics -
Govt. Shah Sultan College,BoguraA
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Fuljor High School,BograA
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Fuljor High School,BograA+
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New Cambridge Academy,Savar,DhakaA
Frequently Asked Questions about Mahadi Hasan Rafi
What company does Mahadi Hasan Rafi work for?
Mahadi Hasan Rafi works for Amarlab
What is Mahadi Hasan Rafi's role at the current company?
Mahadi Hasan Rafi's current role is Assistant Manager - Operations at AmarLab | Healthcare | Service Optimization | Customer Experience | Growth & Strategy.
What schools did Mahadi Hasan Rafi attend?
Mahadi Hasan Rafi attended Govt. Titumir College Affiliated University Of Dhaka, Govt. Shah Sultan College,bogura, Fuljor High School,bogra, Fuljor High School,bogra, New Cambridge Academy,savar,dhaka.
What skills is Mahadi Hasan Rafi known for?
Mahadi Hasan Rafi has skills like Microsoft Powerpoint, Public Relations, Communication, Tutoring, Team Leadership, Digital Marketing, Community Outreach, Brand Ambassadorship, Fundraising, Student Programs, Acting, Anchor.
Who are Mahadi Hasan Rafi's colleagues?
Mahadi Hasan Rafi's colleagues are Sumon Kumar, Irfan Islam, Rafiqul Islam Chawdhury, Md Moinuddin Bhuiyan, Iftekhar Hossain, Mukta Hazra, Suchinta Chakma.
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