Mahmoud Hajjaj Email & Phone Number

United Arab Emirates

As the Technical Support Team Lead at Tahseel IT, I lead a team responsible for the implementation, maintenance, and support of the company’s applications and software solutions. I ensure our operations adhere to the highest security standards. My role involves:• Team Leadership: Managing and mentoring a team of technical support professionals, ensuring high performance and effective resolution of client issues.• Technical Support: Overseeing the production phase, addressing complex… Show more As the Technical Support Team Lead at Tahseel IT, I lead a team responsible for the implementation, maintenance, and support of the company’s applications and software solutions. I ensure our operations adhere to the highest security standards. My role involves:• Team Leadership: Managing and mentoring a team of technical support professionals, ensuring high performance and effective resolution of client issues.• Technical Support: Overseeing the production phase, addressing complex software, networking, and hardware challenges, while providing guidance to the team.• Application Deployment: Leading the deployment of applications across client systems, ensuring seamless integration and operation.• Cybersecurity Oversight: Implementing and enforcing cybersecurity best practices across all client deployments and internal operations, ensuring compliance with industry standards and protecting sensitive data.• Client Training: Coordinating and delivering training sessions for client staff on using the company’s software, ensuring they are equipped to utilize the systems effectively.• Technical Documentation: Supervising the creation of detailed technical documentation, including user manuals, deployment procedures, and workflow demonstrations.• System Monitoring & Reporting: Monitoring transaction processes, generating reports for clients and the company, and ensuring the reliability and integrity of the systems.• Hardware Support: Overseeing the troubleshooting and repair of Electronic Point Of Sale (EPOS) machines and self-payment kiosks, ensuring minimal downtime for clients.• Operational Management: Leading the team in managing backups, resolving network issues, and following up on client complaints to maintain high levels of customer satisfaction. Show less

Ramallah, West Bank

• Managed client interactions, ensuring high levels of customer satisfaction and loyalty. Implemented CRM strategies to maintain strong relationships with existing clients and attract new ones.• Provided training on the Enterprise Resource Planning (ERP) system, analyzed client requirements, and tailored system functionalities to meet business needs, improving overall efficiency.• Managed the content and user interface (UI) for the IT magazine’s website, ensuring an engaging and… Show more • Managed client interactions, ensuring high levels of customer satisfaction and loyalty. Implemented CRM strategies to maintain strong relationships with existing clients and attract new ones.• Provided training on the Enterprise Resource Planning (ERP) system, analyzed client requirements, and tailored system functionalities to meet business needs, improving overall efficiency.• Managed the content and user interface (UI) for the IT magazine’s website, ensuring an engaging and user-friendly experience.• Executed marketing strategies for corporate accounts, managed client portfolios, and enhanced brand visibility in the market.• Assisted with administrative duties including scheduling, communications, and general office management to ensure smooth operations. Show less

Bethlehem, Palestine

Trainer for many courses in the IT field, like ICDL, Photoshop, Networks, web design.

Master'S Degree, Cyber Security

Bachelor'S Degree, Information Technology