Mahmoud Hajjaj Email & Phone Number

United Arab Emirates

• As the Technical Support Team Lead at Tahseel IT, I lead a team responsible for the implementation, maintenance, and support of the company’s applications and software solutions. I ensure our operations adhere to the.
• Team Leadership: Managing and mentoring a team of technical support professionals, ensuring high performance and effective resolution of client issues.
• Technical Support: Overseeing the production phase, addressing complex… Show more As the Technical Support Team Lead at Tahseel IT, I lead a team responsible for the implementation, maintenance, and support of the.
• Technical Support: Overseeing the production phase, addressing complex software, networking, and hardware challenges, while providing guidance to the team.
• Application Deployment: Leading the deployment of applications across client systems, ensuring seamless integration and operation.
• Cybersecurity Oversight: Implementing and enforcing cybersecurity best practices across all client deployments and internal operations, ensuring compliance with industry standards and protecting sensitive data.

Ramallah, West Bank

• Managed client interactions, ensuring high levels of customer satisfaction and loyalty. Implemented CRM strategies to maintain strong relationships with existing clients and attract new ones.
• Provided training on the Enterprise Resource Planning (ERP) system, analyzed client requirements, and tailored system functionalities to meet business needs, improving overall efficiency.
• Managed the content and user interface (UI) for the IT magazine’s website, ensuring an engaging and… Show more
• Managed the content and user interface (UI) for the IT magazine’s website, ensuring an engaging and user-friendly experience.
• Executed marketing strategies for corporate accounts, managed client portfolios, and enhanced brand visibility in the market.
• Assisted with administrative duties including scheduling, communications, and general office management to ensure smooth operations. Show less

Bethlehem, Palestine

Trainer for many courses in the IT field, like ICDL, Photoshop, Networks, web design.

Master'S Degree, Cyber Security

Bachelor'S Degree, Information Technology