Megan Hadley-Hill Email & Phone Number

Southampton, Gb

United Kingdom

- Solely responsible for product Quality Assurance, writing and executing manual test cases. - Performing manual testing across iOS and Android mobile applications as well as web testing for internal products and a variety of other web based products. - Passionate about accessibility and working towards a WCAG (web content accessibility guidelines) certification - Working with web and mobile developers in order to isolate, troubleshoot and in some cases, propose possible solutions. - Championing for the best customer experience and smooth experience across all products.

Southampton, England, United Kingdom

Southampton, United Kingdom

Southampton, England, United Kingdom

Supporting after sales customer service with chat support. Also supporting new members of the project with grad bay support and ongoing SME support

United Kingdom

Cupertino, California

Career experience with the QA team based in Cupertino, for User Acceptance Testing on internal systems.

Southampton, United Kingdom

Troubleshooting and resolving issues across the full product line of iOS, Mac OS and Watch OS by isolating issues. Being able to explain issues to customer of varying technological understanding and abilities in a way that they can understand, whilst also trying to further educate customers understanding. Understanding and working knowledge of Cell Towers, Operating Systems and other technical aspects of computers and mobile devices

Southampton, United Kingdom

Dealing with B2B sales and helping business's to develop the ways in which they utilise their technology within the company. Providing in store face-to-face briefings to help ensure customers truly get the best solution for their business and understand the best ways in which t purchase. Understanding MDM, DEP and a wide variety of finance options such as leasing.

Creating and designing posters and other promotional materials, in coordination with the briefs set by the teachers.

Helping customers to find the solution that is best for them. From iPhones on contract with 4 of the biggest UK networks, to helping children fulfil their dream of purchasing their first iPod. After customers have find the product and solution that is right for them, I would then help them set up, personalise and navigate their way round their new found toy. From a business perspective, I work with customers to find out which products are going to best improve and help their business's. This career experience is part time and has ran alongside my day to day job role as a Technical SpecialistAs one of the most tenured members of the team, I also help guide new starters and motivate others in and around business avenues and also the more technical side of the products.

At just 15 I had my first interview with Apple Retail UK and secured the job 2 weeks later after turning 16. I was and still am the youngest employee of my store and in that time, I have been given the responsibility of not only helping customers, both consumer and business, but also with dealing with contracts and financial agreements. On top of this, I have also become one of the most tenured members of the team, helping motivate and drive others to improve and become more confident in what they are doing. Helping customers to find the solution that is best for them. From iPhones on contract with 4 of the biggest UK networks, to helping children fulfil their dream of purchasing their first iPod. After customers have find the product and solution that is right for them, I would then help them set up, personalise and navigate their way round their new found toy. From a business perspective, I work with customers to find out which products are going to best improve and help their business's.

Graphic Design

As a student, I studied Graphic Design, Media Studies and English Language.

Education record