Muhammad Hafiz

Muhammad Hafiz Email and Phone Number

ADSEO Safety Labelling Trainer @ ByteDance
Kuala Lumpur, MY
Muhammad Hafiz's Location
Subang Jaya, Selangor, Malaysia, Malaysia
About Muhammad Hafiz

Social media and people are the connecting dots nowadays. Most of the companies in this world do have social media as a platform for marketing or as a support channel. Either way, it shows how great social media in connecting people. Which is why I love to work in any environment that related to connecting people, doesn't matter in social media or in games. So here are some quick things about me and my work. A certified and skillful customer relations with more than 7 years experience in the working field. Possess comprehensive knowledge of computers, social media and games, which are my passions. Love any challenge given to me as a tool to improve myself in every aspect possible. I have great communication skills (at least that is what I think XD ). I help people fall in love with brands by using the communication skills and contents that I delivered. Furthermore, I'm a father with two kids so when I'm doing something, I'll do it with all my heart because I what I did is for my family. So you can expect how committed I am when I am working on something. This is how I sum about me for now. Add me and get to know me better. Thank you for your time in reading this. Cheers!

Muhammad Hafiz's Current Company Details
ByteDance

Bytedance

View
ADSEO Safety Labelling Trainer
Kuala Lumpur, MY
Website:
bytedance.com
Employees:
45186
Muhammad Hafiz Work Experience Details
  • Bytedance
    Adseo Safety Labelling Trainer
    Bytedance
    Kuala Lumpur, My
  • Bytedance
    Subject Matter Expert
    Bytedance May 2021 - Present
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    - Review and evaluate user-generated content on the platform to ensure adherence to community guidelines and policies.- Labeled, categorized variety of accounts and videos content daily, contributing to the platform's recommendation algorithm.- Help in providing valuable feedback and consistently work with Team Leader, SME and other team members to improve content moderation processes and policies to enhance efficiency.- Demonstrated strong attention to detail and consistency in policy enforcement by assisting team doing the team huddles and clarification in the team's group.- Mentoring new team members and helped them to understand policies and applying it during real time. (Mentor-mentee programme)
  • Maxis
    Social Media Assistant
    Maxis Sep 2018 - Apr 2021
    Subang Jaya, Selangor, Malaysia
    - Handling social media enquiries/complaints. -Email support, follow up with variety of customers and assisted customers to solve their issues/concern. - One of the fastest agent upgraded to Social Media and email from Live Chat platform.- Received personal compliment towards email and social media from customers that happy with the service provided.
  • Garena
    Customer Service Officer
    Garena Jan 2017 - Jun 2018
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    - Assist customers from live chat and email- Assist customers for gaming and computer troubleshoot- Reviewing game contents, updates and provide solutions to any issues appeared.
  • Lazada
    Customer Service Associate
    Lazada Mar 2015 - Feb 2016
    Subang Jaya, Selangor, Malaysia
    - Inbound and outbound calls inquiries. Attending customer inquiries and provide solutions accordingly.- Inbound and outbound emails. Attending customer inquiries and provide solutions accordingly.- Received award from QA for the perfect score in Customer Service.

Frequently Asked Questions about Muhammad Hafiz

What company does Muhammad Hafiz work for?

Muhammad Hafiz works for Bytedance

What is Muhammad Hafiz's role at the current company?

Muhammad Hafiz's current role is ADSEO Safety Labelling Trainer.

Who are Muhammad Hafiz's colleagues?

Muhammad Hafiz's colleagues are 鲁露露, Joi Qin, Zhaowei Huang, Gary Lee, Yuze Hu, Zhang Kang, 潘承昊.

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