Matem Hailemariam Email & Phone Number

Arlington Va

🠒Tier 3•Involved in the development of company’s Performance Assessment Tool (PAT) for eGT internal efforts using Microsoft PowerApps, SharePoint, MS Flow, & MS SQL Server•Developed On-boarding solution for new hires using Microsoft PowerApps, SharePoint, MS Flow and other Microsoft Products.•Developed automated Training/Conference Request form and dashboard using Microsoft PowerApps, SharePoint, MS Flow and other Microsoft products.🠒Tier 2•Administer ticketing and incident response system (COMODO); perform root cause analysis, maintain a knowledge base of known resolutions, track all issues, and work tickets to final resolution •Configure and administer cloud-based services for end users, e.g. identity and access management in Active Directory, managing SharePoint site collections, and providing deskside assistance •Conduct trend analysis and report performance metrics for cloud services as well as general ITSM issues; provide recommendations for changes and process improvement •Provide IT Support to eGT Labs for DevSecOps research and development initiatives •Conducted a simulated phishing campaign using Microsoft’s Security & Compliance Center and using PHISH insight by Trend Micro for eGT. 🠒Tier 1 •Support cloud platform implementations and environments including Microsoft Azure, Office 365, and SharePoint Online •Migrate data between platforms and environments, including cloud-based collaborations tools (DropBox, OneDrive, SharePoint) •Manage and provision assets, including laptops and mobile devices; install software and images, configure settings, and integrate with cloud-based services; troubleshoot and repair/restore •Provide excellent customer service, verbal and written skills

Arlington Virginia

•Help with SharePoint data migration, and Office 365 administration. •Help support various internal corporate IT Help Desk tasks including laptop setup/configurations, software installations, troubleshooting, etc.•Help with documentation of processes and procedures as needed

1 Aviation Circle Washington Dc 20001

Metropolitan Washington Airport Authority(MWAA)Job Status: IT-Cyber Security intern• Provided exemplary service for the department in using advanced security software (Nessus Vulnerability Scanner) for the entire workstations at Ronald Reagan Washington National Airport (DCA)•Given a point by point depiction of defenselessness dangers (running from Low-High) alongside going with shading code to recognize the dangers. All information was pull from Nessus Security Center (NSC) report and set in an Excel .CSV record.

Bachelor’S Degree, Applied Information Technology

• GMU - Volgenau school of Engineering. • Concentration in Information Security (INFS) • IT 493 Senior Design Project II, Team Lead: • My.

Associate’S Degree, Information Technology

Associates of Science Degree in 2015 from Northern Virginia Community College (NOVA)

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