Muzamil Hamdto Email & Phone Number

Bridgewater, NS, CA

Abu Dhabi, United Arab Emirates

• Led the Digital Services project as Project Lead, successfully delivering 29 services, 2 modules, and an internal inspection system.
• Migrated all EAD services to the TAMM portal as Project Manager, spearheading a smooth transition through close collaboration with stakeholders.

Abu Dhabi, United Arab Emirates

• Fostered strong working relationships between Business users and the technical team, ensuring efficient implementation and goal achievement.
• Partnered with Business owners and external government entities to re-engineer EAD services processes, optimizing and streamlining operations.
• Provided effective leadership to the project team, maintaining high motivation levels, and facilitating continuous professional development.
• Built positive relationships with diverse stakeholders, leveraging expert negotiation and influence skills to secure mutually beneficial outcomes.

Abu Dhabi, United Arab Emirates

• Led the Customer Happiness team, stabilizing operations and elevating performance and quality standards.
• Actively contributed to building the capacity of UAE nationals, empowering them with skills and knowledge for success.

Abu Dhabi, United Arab Emirates

• Demonstrated accuracy and efficiency in handling daily front-end customer service duties.
• Effectively coordinated with embassy officials on the received visa applications.

Abu Dhabi, United Arab Emirates

• Initiated and executed the development of a car rental web portal by:
• Diligently gathering and analyzing essential business requirements to ensure a comprehensive understanding of the project's scope and user needs.
• Expertly constructing the web portal using C#.NET and SQL Server, leveraging technical proficiency in these technologies.

Abu Dhabi, United Arab Emirates

• Efficiently rolling out system updates while providing tailored training for end users.
• Providing seamless support for two distinct systems across medical centers and pharmacies.
• Actively engaging with users to gather new requirements and address evolving needs.

Jeddah, Makkah, Saudi Arabia

• Owned the Business Analyst role, leading the creation of the comprehensive Business Requirement Specification Document (BRD) for the T24 Real Estate Financing project.
• Meticulously documented all project phases for clear communication and future reference.
• Provided end-user training to ensure smooth adoption of the new system.
• Offered exceptional post-go-live support, resolving any initial issues, and optimizing user experience.
• Demonstrated strong technical skills by developing a robust call center web application using C#.Netand SQL Server.

Jeddah, Makkah, Saudi Arabia

• Leveraged VB.NET, Microsoft SQL Server, JavaScript, and AJAX to build custom web applications for clients, enhancing their user experience through issue resolution and continuous improvement.