ACTIVITÉS PRINCIPALESElaboration de la stratégie et de la politique informatique• Définir avec la DG et le CODIR les orientations stratégiques en matière de SI et de télécommunications.• Définir la politique en matière de sécurité informatique.• Recueillir et étudier les besoins es directions métiers de l’entreprise.• Evaluer et préconiser les investissements informatiques correspondant aux besoins métiers exprimés en tenant compte de leur efficacité et des risques.• Assurer une veille technologique et juridique sur les évolutions du secteur de l’entreprise en matière de SI.• Anticiper les changements et orienter les choix de la DG en matière de technologies de l’information (schéma directeur informatique). Mise en œuvre de la politique informatique et de la gouvernance du S.I.• Garantir la continuité des service IT.• Assurer l'harmonisation des processus backoffice ERP Commercial.• Assurer la cohérence entre les SI. Définition et suivi des budgets de la DSI• Evaluer, suivre et ajuster les budgets en fonction des technologies souhaitées et des solutions possibles (CAPEX ou OPEX).• Veiller à la maîtrise des budgets relatifs aux modifications du SI. Définition de la politique d’externalisation• Elaborer la politique d’externalisation informatique de l’entreprise (Cloud , TMA, Support , assistance). Organisation et management de la DSI• Superviser et coordonner le travail de l’ensemble des départements.• Organiser la Direction de façon optimale et Evaluer les performances individuelles et collectives des équipes IT. Pilotage de l’organisation• Préconiser de nouveaux usages à même d'apporter un avantage concurrentiel aux métiers dans la relation client ou la gestion de la chaîne logistique.• Communiquer auprès de la DG et des utilisateurs sur les changements technologiques apportés aux SI métiers.Amélioration des services en Continuo Mise en place des améliorations pour les ERPs et les solutions « métiers », (ERP & BI, WMS).

CIOManagemento Préparation et validation d’une RoadMap (2015-2018).o Assurer un Plan de reprise d’activité.o Support local niveau managérial aux collaborateurs IT basés à Tunis.o Management des problèmes et des changements.o Rédaction de rapports de performance/activités.o Management des fournisseurs, Contrats et du budget.o Gestion des achats informatiques. Amélioration des serviceso Mise en place des solutions « métiers » (ERP & BI).

IT System Network & Security Manager (Director) • Mission & Responsibility :Manage the IT budgets and expenditure on hardware and software purchasingManage Infrastructure Complex Projects. Writing documentation for IT procedures, security and disaster recovery. Maintaining documentation of changes regarding users, functions & systemsManagement of server software and associated backup routinesEnsure the IT service availability and manage the disaster recovery plan.Ensure the organization, installation, administration and maintenance of IT AssetsManage team of administrative & technical staff. Strengthening the IT infrastructure through to implementing new technologies.Performing routine audits of systems and software. Developing & maintaining the company IT systems. Recommending and implementing improvements and efficiencies.Procurement of IT hardware, software and maintenance products & servicesDesign, implement and manage the architecture and IT infrastructure (including DRP and BCP)Participated in the development of the information security policy and ensure the implementation and the compliance.Managing the internal & hosted network infrastructure including: firewalls, servers, WAN, switches and telephonyManages the security of the IT infrastructure (including updates)Develop and manage the contracts and agreements with telecommunication operators, Internet Providers and the computer hardware and software resellers Developed the quarterly and annually activity reports.Manage yearly external IT audit in collaboration with the Risk manager.Manage half-yearly IT BCP tests.Manage the team training plan.Act as CIO deputy.

IT Manager MEA (Director) • ManagementEstablish a corporate Help Desk based in Tunis.Recruit an additional IT operations resourceProvide management-level support locally to IT associates based in Tunis Problem management, Change managementEscalationPerformance reportingSupplier & Budget managementIT equipment purchasing• OperationsParticipate in and lead parts of the implementation of a unified incident and requests management process in Corporate ITRollout automatic backup solution in MEAEquip and bring online new MEA locationsWAN servicesPhone servicesLocal server support & backupLogical securitySecurity Camera & Access System Support• Service improvementParticipate in definition of standard service SLAs for ITImplement common support processes locallyEnforce rules of engagement of ITMeet defined SLAs and OLAs

• September 2006 – January 2009 Shell (Tunisia)IT Support & Services Delivery Manager- Tunisia & AlgeriaInformation Security FP• Projects :Manage Datacenter & DRP Refresh Project. Manage SUN/GBS Project deployment for LPG (Infrastructure Side Budget, Procurement, LAN/WAN Bandwidth upgrade, new Topology).Manage Customer Service Center Project Tunisia

Information Security FP• Resourcing:Ensure adequate level of local resourcing;Prepares and monitors tasks and targets for local IT staff, including coaching and training plan.Manage relationship with local suppliers.• Security:Maintain security in line with standards and procedures.Safeguard and test of backups, fallbacks, anti-virus update, virus control, IS awareness, computer room, etc..• Network:Keeps standardization updated, operates servers and ensures availability of servers and PC's, mail system, provides PC support, including training to the users.Contributes to project.• Telecoms:Participate in the implementation. Operates and manages availability, maintenance and licenses.• Applications:Participates in the implementations and operates. Be aware of users requirements including training, manage provision of requirements.• Budget:Ensures local IT budgets are prepared on time in co-ordination with Regional Service Delivery Mgr, and actual expenses are correctly allocated and kept within budget.• Help Desk:Monitor performance of the Help Desk.Support: Provides IT support locally, including remote depots, and/or other OU's when applicable.• Administration:Keeps updated Local "Incidents Report", "Security Incidents Report", "Inventory Soft and Hard", "Software Licenses", "Score Card". Manages local third party contracts and Procurement Procedures.• Standards and Procedures:Implements and monitors compliance with IT standards and procedures. If applicable, define, implements and monitors local procedures.• Planning:Prepare the local IT plan for the year according to local requirements, in collaboration with Regional Service Delivery Mgr management.• Strategy:Assist Regional Service Delivery Mgr in defining the strategy• Projects :Manage PABX upgrade Project : Functionality Enhancement and Telephony Cost ReductionManage Assets refresh Project.

Leader Infrastructure Engineer (Network LAN/WAN & NT/W2K/AIX Systems).• Network:Responsible for administration of all Servers and application software running. Troubleshoot and provide specialist advice/support on LAN/WAN problems on day-to-day running of the IT facilities. Monitoring of LAN/WAN with available tools. Implement new services and monitoring performance and optimization. Monthly review of Network Scan report.Perform Review & Appraisal of Technical Compliance as per IT Checklist.• AS400/Active Directory:Review and maintain the active Directory and Remote AS400 user lists.• Telecomm:Participate in implementations and ensure availability of LAN/WAN/PABX.Implement the Security standards and Network Generic Rules and recommendation relative to Telecom equipments.• Data Centre Operation:Monitor the day-to-day running of Servers/Communication equipment in datacenter and schedule maintenance intervention. Ensure backup of servers are done as per agreed strategy and schedule.• Inventory:Monitor IT asset register (both hardware & software). Generate Timely Inventory reports.• Applications:Carry out business/IT application systems installation, configuration, set up, tuning, interfaces, etc, following the standard application delivery and maintenance procedures.• Help Desk:Provide 3rd level support / assistance to IT Help Desk and users for all IT operational activities.• Standards and Procedures:Implements and monitors compliance standards, policies and procedures. If applicable; defines, implements and monitors local procedures. Ensure compliance of operations procedures and to keep them up to date.• Administration:Assist the IT Service Delivery Manager in all IT administration matters (IT Checklist). Comply with all tasks in accordance with the IT Check List

Network Engineer (Ethernet + TCP/IP LAN)System Engineer (Windows NT/2000, AIX, SCO, LINUX, SOLARIS)Responsible of the development and the exploitation of the system of diffusion real-time of the electronic quotation (Language C under Unix, Network programming, TCP/IP, Client/Server, Processes Communication, RS232)Co-Responsible for the project of the migration to Year 2000 (Audit, upgrades, tests…)Upgrade of the network infrastructure of the Tunisian Stock Exchange (logical and physical reorganization): deployment of switch cisco Catalyst 35xx : VLANs , VTP , Spanning tree) and Cisco Routers Backbone filters.Installation, configuration & administration of HA cluster on RISC T450 (AIX 4.3.3, HACMP 4.4.0 : rotating mode, cascading, CWOF…)Network Engineer (WAN T1, ISDN, Frame Relay, POTS and Cisco Callback)Installation of a PIX Firewall: stand-by, DMZS, definition of the bandwidth, IPSEC, IKE and VPN.Remote Trading in TSE : IPSEC, VPN and Smartcards.Responsible of the security: Zero downtime/action plan, Antivirus plan and procedure, VPN, Security Procedures, firewall