I work closely with the CIO, Clinical informatics team, operations, and others to identify and implement improvement opportunities utilizing technology and workflow optimization. Notable projects have included implementing AI Scribe, improving onboarding/offboarding, and improving EHR governance. Medical Director of QualityCollaborate with senior leaders, payors, and staff on multiple population health and quality initiatives, including value-based care.Medical Director of Geriatric and Transitional CareIdentified internal and external partners to build a Transitional Care program from the ground up, significantly contributing to reduced readmission rates.Clinical duties: Transitional Care

Provided clinical and administrative leadership for one of the largest Departments of Community Care in the VA system, serving more than 155,000 Veterans across Western Washington. Direct supervision of 5 (Business Manager, Nurse Manager, ARNPs) and indirect supervision of 137 bargaining and non-bargaining employees. Decreased outstanding consult volume by over 30%, consults >30 days old total by 10% and those with no activity by 20%, despite a 12% increase in received consult volume from 2022 and rapid deployment of multiple improvement and modernization initiatives.Significant department performance improvement in deliverables was achieved while reducing staff turnover by over 20%. Collaborated with multiple clinical and administrative departments within the Puget Sound VA, VISN 20, and National VAMC and external partners.Analyzed and presented performance data utilizing multiple platformsLed internal and external communication efforts with Service Line Leaders, Executive Leadership Team, National oversight committees, and Veteran Town Halls.Addressed patient safety and quality concerns.Clinical duties: Geriatrics and Extended Care.

Medicare Wellness Program pilot providerIntegrated Behavioral Health/AIMS Program pilot provider EHR Provider Governance Committee Outpatient QIComplex patient panel

The Society for Post-Acute and Long-Term Care Medicine Foundation Futures Program Partial Scholarship, 2019Assisted on various research projects at the Banner Sun Health Research Institute

Academic Excellence Day Resident Poster Presentation, 2018 – Clinical Research, 3rd placeCreated grant program for low income families to receive neonatal circumcision services at no costDiscretionary grant recipient, Veritas Endowment Fund, 2017GME House Staff Council memberAmerican Family Physician Podcast, Season 3 Co-HostCoumadin Clinic, ChiefSocial and Volunteer Committee, ChairCortez High School Football, Team Physician

Operationally responsible for the PBRN Shared Resource core of the Cleveland Clinical and Translational Science Collaborative (CTSC). Management of the umbrella practice-based research network and multiple sub-networks. Provided mentorship and research project development for network leaders, member physicians, advanced registered nurse practitioners, medical students, faculty and staff. Direct supervisor of research assistants (RA1-RA4) and student employees. Created a pilot grant program for community-based researchers.

Engaged academic investigators, clinicians and community members in the implementation of practice-based research, including protocol development, regulatory approval, and project coordination. Worked closely with academic and community primary care practices to develop, implement, and evaluate quality improvement projects. Liaison between primary care and speciality practices, clinicians and the academic research community. Functioned as a project manager/ research assistant on multiple protocols. Provided technical and database development/support/training, electronic medical record implementation, marketing, and other support. Conducted literature reviews and assisted with manuscript analysis and preparation.

Assisted with the development and implementation of Undergraduate, Graduate, Medical Student, and Resident initiated biomedical research at Case Medical Center, Department of Emergency Medicine.

Managed the research administration activities of all bone marrow transplant and hematologic malignancy phase I-IV clinical research trials (approximately 75) in multiple stages of development at the Case Cancer Center Clinical Trials Unit Regulatory Office. Prior disease teams included GYN and Pediatrics. Moved to more complex disease team to improve compliance due to strong performance.Essential duties included:-preparation of sponsor and internal protocols, consents and required reports for IRB submission-completion and processing of all study regulatory documents-maintenance of electronic/hard copy study files in accordance with GCP guidelines-preparation of data collection tools to ensure complete and accurate study execution-liaison with industry, cooperative group (including ECOG, GOG, COG, RTOG, CALGB and SWOG) and- NIH sponsors regarding the preparation, execution and completion of studies and contracts-lead a complete reorganization of the electronic file system to improve accuracy and efficiency

Determined participant eligibility utilizing electronic medical records (Epic, VISTA/CPRS) Cold recruited newly diagnosed, end-stage cancer patients, caregivers and oncologistsConducted longitudinal telephone and face to face interviews Independently created and managed all study databases for tracking and follow-up (MS Access/VBA) Created custom reports and presented results to study investigators on short notice Significant contribution to study procedures, interview structure, and form design (SPSS)Assisted with budget management, personnel coordination, IRB submissions, and annual reportsPerformed literature searches, data analysis (SAS, SPSS, Excel)Contributed writing to manuscripts and presentationsPrepared and presented posters at regional and national conferencesLead for electronic security control, protection of patient privacy, and HIPAA complianceProvided technical (hardware/ software) support to research and hospital personnel Liaison for clinicians, statisticians, research assistants and study investigatorsRapidly promoted from initial student research assistant position to research assistant I to II to III for exceptional performance

Obtained informed consent, prepared home sleep monitors and demonstrated use, administeredand scored neurocognitive and physiological tests, assisted polysomnographic technologists, cleaned data

Measured fluorescence emitted by tagged proteins, analyzed data, and presented findings to the principal investigator.

Managed all aspects of social psychology experiment, analyzed data in SPSS and presented results to principal investigator.

One month full-time position on the Nitric Oxide and Hypoxia study through the Dept. of Anthropology at CWRU and Cleveland Clinic. Collected data including obtaining vital signs, pulmonary function testing, and exhaled gases.

Rapidly promoted from cashier to customer service position due to strong performance.Ensured accurate and efficient customer order processing through registers. Resolved customer questions and concerns by communicating effectively with the customer and the management team/support staff.Assisted customers with services such as applying for Giant Eagle Advantage Cards, using the Dress For Success dry cleaning service, purchasing money orders, completing MoneyGram transactions, lottery transactions and Ticketmaster purchases.Answered telephones.Assisted in other areas as required (Cashier, Stock)Employment dates (months) are approximate.

Facilitated claims recovery and/or payment by assessing coverage, liability, and damages information in real-time utilizing Progressive systems and databases via an automated outbound call system.Employment dates (months) are approximate.