Michael H. Email & Phone Number

Gurnee, IL

Vernon Hills, IL

Manager of front end operations, including, but not limited to, 50 Cashiers, 8 Customer Service Desk Associates, 5 Cart Attendants, and 4 Door Courtesy Greeters.Accurately and efficiently process returns, exchanges, and financially-related transactions.Developed 3 associates into positions of higher responsibility through effective motivational guidance.

Gurnee, IL

Deerfield, IL

• Provided customer service by acquiring knowledge of soft goods and fashion industry to greet and assist customers, and respond to customer inquiries and complaints.
• Mentored new and existing associates to policy and procedural protocols and to achieve service standards.
• Utilized corporate merchandising guidelines and directives to create effective merchandise presntations.
• Supervised Cash Office and Back Office procedures and objectives.
• Directed and supervised staff in providing excellent services to customers; Coached staff on dealing with difficult customers.* Monitored store inventory; ensured all store receiving and transfers, claims, damages.

Gurnee, IL

Managed a team of three salaried Customer Service Managers and 100 - 125 hourly associates, including ownership of all operational functions: P&L management, shrink control, asset protection, risk management, back office management, onboarding, scheduling, training, guest satisfaction. Executed efficient inventory integrity management practices to.

Vernon Hills, IL

Hired as Store Manager in 2001; promoted to District Training Store Manager in 2005. Managed 12 units, 150-175 associates, and $23-$25M total sales volume north suburban Illinois districtDecreased turnover and increased employee retention through motivating relationship-building training. Reduced turnover by 15%-33% at various locationsDeveloped.