Mark Hamric Email & Phone Number

North Canton, Oh

• Computer Repair Technician, hardware and software.o Quite often this requires going to teacher classrooms and fixing the problem(s) they are experiencing. Walking into a teacher’s classroom full of students requires great customer services skills as we’re quite often in the spotlight when entering a classroom. We have to ensure that the teacher is up and running at all times and that the students educational experience is not interrupted. Many times, we use PDQ Inventory and remote control to fix the issue(s) which greatly reduces if not eliminates the interruptions to the flow of the classroom.• Responsible for managing help desk and keeping ticket system flowing smoothly.• Writing scripts for PDQ Deploy and Inventory to keep all staff and lab computers up-to-date.• Deploying software and computer updates silently via PDQ to keep devices up-to-date on all software.o Configuring deployments of packages such as Adobe Creative Cloud, Microsoft Office, Google Chrome, FireFox, Smart Notebook, • LanSchool, configuring and deploying it to over 275 teacher laptops.• ActionTec Screenbeam configuration, deployment and managing of over 300 Screenbeams district wide. • Google Admin Console for District Chromebook’s, entry level management of users, devices and apps.• Organizing schedule for summer upgrades and imaging all computers district wide, in total over 1000 computers; desktops and laptops.• Managing over 4500 Chromebook’s, deployments, rollbacks, inventory as to who they are assigned to.• Ensuring that all buildings have the correct number of Chromebook’s on a daily basis. Documenting damaged Chromebook’s for paid repairs.• Go to person for technology advice on purchase for the district.

Dalton, Oh

Akron Ohio

• IT Support• Data Manager – managing the United Kingdom end of day data stock data product.• Hardware Technician• Help Desk ticket system (Spiceworks)• Asset Tagging and documenting new and existing PC’s and peripherals.• Imaging and restoring of PC systems.

Akron, Oh

• Technical Support Manager• Assistant Network Administrator• Software testing, performing defect and Gap Analysis.• Daily defect meetings and resolution planning with a number of companies we contracted with to develop software for (Scottrade, Charles Schwab, eSignal, VectorVest, MetaStock, MachTrader) • Onsite and live webinar training for the above mentioned companies support departments on procedures and support issues they will encounter for their newly created software that they will be supporting.• Managing and overseeing all aspects of our technical support department, including emails, phone calls and handling escalations. Interacting with our sales and engineering department on a daily basis, communicating information from each department requires excellent interpersonal skills. Planning and organizing schedules to ensure proper coverage for our network, data servers and for incoming and outgoing calls and emails.• Creating and implementing educational web classes and procedures for our technicians to properly educate our clients on the proper use of our software.• Create and continually update the online help file system for the programs we create for above companies.

• Technical and Customer Support Level III, Assistant Network Administrator for the Akron, Oh office, Product Manager, and Education Specialist.• Developing new data servers for hosting our End of Day data and setting up FTP sites for data transfers at our corporate headquarters in Hayward, California and our redundant site in Boxborough, Massachusetts. As well as maintaining and upgrading hardware and software on the PC’s and servers throughout the Akron office.• Managing and maintaining our network, file shares, firewall, and backup tape system.• Managing, editing, and maintaining End of Day data for our customers’ nightly download of the current trading day and historical trading data.• Assisting and teaching customers over the phone and through email on how to install, configure, troubleshoot and operate our technical trading software: Advanced GET, eSignal, eSignal Wizard, and Tahoe Charts.• Providing technical support for Real Time data feeds from: eSignal, Bloomberg, CQG, and many End of Day data feeds.• Directly involved in beta testing: creating a customer base for beta testing, contacting customers, conducting discovery programs to determine concerns, problems, and issues from their testing and communicating the relevant information to our engineers.• Managing and updating help files for the Advanced GET line of programs.• Resolving common Windows and Internet issues.• Training new employees at our corporate headquarters in Hayward, through live webinars and over the phone on our products.• As a special needs technician I was called upon to work with clients who's issues were not being resolved by normal means and ensured the clients satisfaction.