Mohammed Hamza Email & Phone Number

Pakistan

Karāchi, Sindh, Pakistan

- Taking a proactive approach to swiftly identify and resolve production issues with a focus on adapting accuracy, exactness, and operational efficiency.-Resolving intricate technical issues and ensuring uninterrupted operations of the customs/Trade processes.-Executing comprehensive manual test cases to ensure the reliability and functionality of web.

Karāchi, Sindh, Pakistan

-Leveraged hands-on experience with SQL Server to navigate and manipulate databases, contributing to swift and accurate issue resolution.- Managed key call center statistics and performed first-hand troubleshooting to identify and communicate issues promptly to our Level 2 support team.- Acted as a vital communication bridge between our company and the.

Karāchi, Sindh, Pakistan

- Responsible for leading & managing a team of various campaigns.- Maintaining SLAs & ensuring to implement improvement factors with practical approach.- Cross-functional coordination for completing product/service improvement tasks of the campaign regarding internal or client/external requirements with the support of other departments.-Generated reports.

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.- Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.- Call listening and giving feedback to Agents on how they can improve- Taking call escalations and.

Karāchi, Sindh, Pakistan

- Responded to customer needs through competent customer service and prompt problem-solving.- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.- Assisted call-in customers with questions and orders.- Answered average of 200 calls, per day, addressing customer inquiries, solving problems and providing.