Please complete the CAPTCHA to continue
@genesys.com
✓
2 phones found area 888 and 650
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Musa Hanhan, Ccxp is listed as Human Experience | Design | Technology | Mentor at Xperiente, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at genesys.com, phone signal with area code 888, 650, and a matched LinkedIn profile for Musa Hanhan, Ccxp.
Musa Hanhan, Ccxp previously worked as Managing Partner at Xperiente and Bain External Advisor at Bain & Company. Musa Hanhan, Ccxp holds Master Of Science (M.S.), Information Systems from Golden Gate University.
This section adds company-level context without repeating Musa Hanhan, Ccxp's masked contact details.
AeroLeads found 1 current-domain work email signal for Musa Hanhan, Ccxp. Compare company email patterns before reaching out.
Results-driven executive with 15+ years of accomplishments in enhancing customer experiences, introducing new products and services to market, driving operational excellence, and supporting business goals. A talent for establishing long-term, productive customer relationships while aligning organizational practices with company values and mission. ► Customer Experience Strategy: A proven record of analyzing customer concerns, meeting needs, and effectively resolving escalations to optimize customer loyalty and Net Promoter Scores (NPS).► Product Management: A history of developing innovative products and services to meet customer and user needs while designing and implementing go-to-market strategies to ensure product success. ► Team Building & Strategy: A dedication to continuous improvement, motivating teams to deliver top-tier performance, comprehensive customer experiences, operational efficiencies, and practical solutions.► Award-Winning Expertise: The Winner of the 2018 CX Impact Award from CXPA (Customer Experience Professionals Association) and owner of U.S. patent 6,711,611 for data-linking to home infrastructure.
Listed skills include Product Management, Mobile Devices, Go To Market Strategy, Strategy, and 42 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
San Francisco, Bay Area, CA, US
Founded Xperiente and support organizational objectives by assisting clients with Customer Experience (CX) strategies, Net Promoter System, and operationalizing CX programs. ► Help clients build a resilient NPS system to integrate CX into their operations, ensuring continuous improvement and value creation for customers, employees, and shareholders.►.
Boston, MA, US
Independent Advisor of @NPSx NPSx℠, powered by Bain & Company. NPSx sets a new standard in customer experience with world-class tools, technologies, and training to bring together the best of Bain's customer-first thinking, packaged in a simple and accessible way.
Los Angeles, CA, US
Establish a new line of products related to skills and personality assessments, and AI guided learning and coaching for the customer service representatives (CSRs). ► Conducted market and customer research to understand customer service representatives' in-moment learning and coaching needs and identify gaps in the market. ► Collaborated with partners to.
Palo Alto, CA, US
Onboarded to build and direct a team of VoC strategists in designing, deploying, and measuring experiences across the customer journey. ► Created a Voice of Customer-Experience program to capture and measure customer experiences at each critical engagement point. * Introduced VoC dashboards within 4 months to compile operational and financial metrics.
Menlo Park, CA, US
Oversaw global cross-functional teams to deliver systematic improvements in customer experience and the end-to-end customer journey through motivation, self-realization, and successful coaching techniques. In 2018, I was the winner of the CX Impact Award from CXPA (Customer Experience Professionals Association)► Improved customer experiences by researching.
Menlo Park, CA, US
Promoted to guide customer experience strategies and establish Net Promoter System, as well as user-centric best practices, tools, and frameworks to support product development. ► Enhanced performance quality by developing and rolling out a quality and process manual. ► Achieved a 30-point improvement in Net Promote Scores by instituting Net Promoter.
Espoo, Southern Finland, FI
Led a technical design team accountable for designing customer experience & contact center applications and building prototypes. Developed and implemented strategies to consistently increase revenue. ► Implemented an innovative desktop application that was widely accepted by customers, and significantly improved profitability, that increased desktop.
Espoo, Southern Finland, FI
Conceptualized, designed, and brought to life operational solutions through strategic leadership in team building, solution drive strategy development, and process improvements.► Created and co-introduced solution level requirements blueprint, which is part of the current solution development life-cycle.► Established a cross-functional team to overlook.
Menlo Park, CA, US
Directed a team of professional services accountable for deploying and implementing Genesys software for high profile accounts including Schwab, Farmers, Sears, 21st Century, and Nextel. Established long-term relationships with key stakeholders to increase business referrals and new business development.► Presented customer consultations on the analysis.
Quick answers generated from the profile data available on this page.
Musa Hanhan, Ccxp works for Xperiente.
Musa Hanhan, Ccxp is listed as Human Experience | Design | Technology | Mentor at Xperiente.
AeroLeads has found 1 work email signal at @genesys.com for Musa Hanhan, Ccxp at Xperiente.
AeroLeads has found 2 phone signal(s) with area code 888, 650 for Musa Hanhan, Ccxp at Xperiente.
Musa Hanhan, Ccxp is based in San Francisco Bay Area, United States, United States while working with Xperiente.
Musa Hanhan, Ccxp has worked for Xperiente, Bain & Company, Korn Ferry, Cloudwareusa, and Vmware.
You can use AeroLeads to view verified contact signals for Musa Hanhan, Ccxp at Xperiente, including work email, phone, and LinkedIn data when available.
Musa Hanhan, Ccxp holds Master Of Science (M.S.), Information Systems from Golden Gate University.
Musa Hanhan, Ccxp is listed with skills including Product Management, Mobile Devices, Go To Market Strategy, Strategy, Saas, Contact Centers, Customer Experience, and Enterprise Software.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts