Automation of process gaps identified Quality check of assessment function Claims section on Website Qualifications & Skills Details Project handling experience MS Excel knowledge Industry best practices knowledge Project Introduction -(Project details and background, Problem / need that the project addresses, Project stages and Criticality of the project) Product reckoner – one document with all product features and death benefit Driving the PIR /CR with product related document Formalizing QC for the team Best practices for an ease in filing claims on portal + addition of new innovative in the process Key Project Deliverables • Benchmarking with peers and international markets to arrive at new best practices • QC Framework for the department that can be used in a long run • Automation to be pushed with IT to get the CR/PIR rolled out Need candidates from Insurance Operations background like – Underwriting, Operations issuance, Operation claims, Medical underwriting, New product launches etc.