Micheal Hardage Email & Phone Number

Coppell, Texas, United States

Manage all user endpoints: -Create, test and maintain Windows imaging process -Maintain MDM policies and profiles for Windows, iOS, and Android devices -Create, test, and evaluate software deployment packages -Review, evaluate, and deploy Microsoft and third-party patches/updates -Maintain device compliance and vulnerability reports, and lead remediation.

Irving, TX

• Design and implement the desktop infrastructure for Flagship Credit including desktop images; software deployments; security; and end user experience related to PC's, laptops, virtual machines and mobile devices.
• Accountable for the technical and operational overview of all supported desktop systems and applications including the monitoring, correcting, and troubleshooting day-to-day issues for all supported applications.
• Lead the support team on established methodology as well as new team initiatives ensuring that the team meets timelines and objectives provided by the business.
• Develop corporate standards for desktop computer software and hardware as well as conduct reviews to ensure adherence to set standards.
• Work closely with the system and network engineering teams to monitor systems; track; resolve and escalate incidents to ensure the highest levels of availability and adherence to service level agreements.
• Conduct research and provide recommendations on new technology solutions to assist in developing long-range plans for addressing problems.

Irving, TX

The Desktop Engineer Team Lead is responsible for the design and implementation of the desktop infrastructure including desktop images, software deployments, security, and end user experience related to PC's, laptops, virtual environments and mobile devices; Identify tools necessary for supporting the desktop environment; Work closely with System.

Dallas, TX

• Perform repairs (onsite or offsite) and preventative maintenance on PCs, game systems, tablets, smartphones and peripherals for local clients (single users and small businesses)
• Hardware and software troubleshooting
• Install and upgrade system software
• Build customized systems to suite customer needs

Austin, Texas Area

• Recreated 24 large-sized e-learning modules in Adobe Captivate 6 utilizing existing course content created in Adobe Flash
• Laid out design elements in compliance with established client standards
• Set up advanced action scripting for menus and exercises
• Manipulated video, audio and imagery for new course format when needed

Irving, TX

• Composed organizational announcements regarding new or modified alarm component releases; process or procedure changes; industry regulatory changes; or best practice implementations
• Deployed procedure changes to online knowledge center and posted announcements to intranet site
• Developed eLearning modules via Adobe Captivate when necessary to instruct users on process or procedure changes
• Utilized Adobe Dreamweaver and Microsoft SharePoint daily to maintain site performance and deploy content updates as needed, directly modifying HTML code and applying CSS styling
• Migrated process and procedure information from hardcopy manuals to a robust online knowledge center for company-wide use
• Served as administrator for granting site access to Intranet site and online knowledge center site

Irving, TX

• Participated in work to assess, organize, prioritize, estimate, execute, and deliver training and development projects within specified time lines, scope, and budget
• Facilitated project team meetings to assess project progress and resolve issues
• Conferred with key personnel of various departments within Customer Operations and interdepartmentally throughout the company regarding the implementation of new training projects
• Reported project statuses to stakeholders, business champion, and project sponsor

Irving, TX

• Directly supervised a team of 12-20 contact center employees focused on service, technical support and installation needs of new and existing small business and larger commercial customers.
• Interviewed, hired and trained employees
• Planned, assigned and directed work tasks and projects
• Appraised performance, rewarded and disciplined employees
• Addressed complaints and resolved problems
• Contributed to department quality and process improvement initiatives

Irving, TX

• Provided an independent auditing source for trending and statistical analysis of the Operations Services group
• Analyzed and prepared data for management needs
• Updated and maintained training and development materials
• Assisted in training and developing Specialists
• Provided backup floor supervising as needed

Bba, General Business

2005-Awarded the ConcreteIron.com Marketing Scholarship for writing the winning Executive Summary/Business Plan Proposal for the company's.

Education record