Consumer Experience Specialist Ii
Current• Provide on the job precepting support as a training proxy to new hires.• Obtain authorizations in preparation for specialist initial and follow-up consultations for HMO and Medicaid health plans.• Schedule patients’ initial consultations by following AHMG specialist scheduling parameters.• Monitor operational performance and trends related to customer feedback.• Provide regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.• Follow up with insurance companies to ensure proper procedures followed and payments collected.• Maintain knowledge of CxC and AdventHealth offering to provide exceptional services.• Perform other duties including special projects as assigned by department heads.