Michelle H. Email & Phone Number

Richardson, Texas, United States

• Directed nationwide deployment of network technologies, including Data, Voice/VoIP, Video, Data Center, and Collocations.
• Coordinated and managed multiple build initiatives across various networks, including Installation Coordination, Vendor Management, and resolution of technical issues throughout the project lifecycle.
• Utilized Verizon's CCP, VENUe, SAP, and 1ERP systems to document technical solutions and ensure timely deployment of builds, including managing Capacity Creation Requests and creating project-specific documentation.
• Developed and executed comprehensive project plans and schedules, partnering with stakeholders to ensure timely resolution of issues and fulfillment of internal and external commitments.
• Negotiated and coordinated project milestones with vendors and third-party teams, maintaining adherence to construction timelines and quality standards.
• Scheduled and oversaw site surveys and managed post-installation audits to acquiring critical engineering data and ensuring accurate equipment orders and budget management.

• Project Manager Network Engineer II
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by adjusting workflows and coordinating with contractors to manage performance.
• Scheduled and facilitated meetings between project stakeholders to discuss updates, deliverables, schedules, and conflicts.
• Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.Planning and Design Network Engineer II

• Managed multi-line telephone system and facilitated communication between warehouse, drivers, and stores for efficient load deliveries.
• Resolved consumer account discrepancies and provided necessary information about account updates.
• Conducted training sessions for junior staff members to enhance team productivity.

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer And Information Sciences And Support Services

Cisco Certified Network Associate (Ccna)