Michelle H. Email & Phone Number

United States

Richardson, Texas, United States

•Directed nationwide deployment of network technologies, including Data, Voice/VoIP, Video, Data Center, and Collocations.•Coordinated and managed multiple build initiatives across various networks, including Installation Coordination, Vendor Management, and resolution of technical issues throughout the project lifecycle.•Utilized Verizon's CCP, VENUe, SAP, and 1ERP systems to document technical solutions and ensure timely deployment of builds, including managing Capacity Creation Requests and creating project-specific documentation.•Developed and executed comprehensive project plans and schedules, partnering with stakeholders to ensure timely resolution of issues and fulfillment of internal and external commitments.•Negotiated and coordinated project milestones with vendors and third-party teams, maintaining adherence to construction timelines and quality standards.•Scheduled and oversaw site surveys and managed post-installation audits to acquiring critical engineering data and ensuring accurate equipment orders and budget management.•Demonstrated strong leadership and effective communication, influencing organizational direction, and leading complex projects to successful completion while driving productivity and efficiency improvements.

Project Manager Network Engineer II •Identified plans and resources required to meet project goals and objectives.•Achieved project deadlines by adjusting workflows and coordinating with contractors to manage performance.•Scheduled and facilitated meetings between project stakeholders to discuss updates, deliverables, schedules, and conflicts.•Processed customer-supplied requirements into actionable design plans through critical thinking and independent research.•Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.Planning and Design Network Engineer II•Defined and initiated Network Operation Project scopes across multiple regions, ensuring alignment with strategic goals.•Managed project funding and logistics, overseeing the procurement and tracking of equipment for project installations.•Developed and justified capital expenditure requests (CPR) for core network equipment, ensuring budgetary compliance.•Utilized Jira for project communication and tracking, providing updates to leadership and coordinating with different departments.Network Engineer II•Managed planning, forecasting, and implementation of complex network systems, identifying resource requirements and establishing corporate standards to enhance network performance.•Provided network support and troubleshooting for Cisco ASR 9K, 7609, ONS 15454, XR policy routing, Juniper QFX.•Supported the design and deployment local and wide area network infrastructure, to ensure high availability, fault tolerance, and scalability.•Demonstrated expertise in LAN/WAN technologies, routing/switching platforms, effectively troubleshooting and coordinating implementations.•Collaborated with Principle Engineers to design, model, and implement new technologies, that influence network design and support mission-critical business systems.

• Managed multi-line telephone system and facilitated communication between warehouse, drivers, and stores for efficient load deliveries.• Resolved consumer account discrepancies and provided necessary information about account updates.• Conducted training sessions for junior staff members to enhance team productivity.

Bachelor'S Degree, Information Technology

Associate'S Degree, Computer And Information Sciences And Support Services

Cisco Certified Network Associate (Ccna)