Md Mahmudul Hasan Email & Phone Number

London, England, United Kingdom

CH & CO (Tower of London) - LondonThe most valuable learning experiences of my professional journey began when I was a student and had the opportunity to work at this esteemed organization.Commencing my employment as a general assistant, I honed my skills in customer service, hospitality, team leadership, cash register operation, professional barista, inventory management, sanitation, health and safety oversight, auditing, and so on.CH & CO (Buckingham Palace, Plaisterers Hall): Team LeaderI have gained numerous skills and greatly improved my effectiveness to excel in these diverse environments.Effectively performed duties as a team leader and, occasionally, hospitality assistant.CH & CO (Olympia London): Floor SupervisorLead a team to maintain high customer service standards and guest satisfaction.Train and supervise staff, fostering excellence in hospitality.Conduct health and safety inspections to ensure regulatory compliance.Resolved guest complaints promptly, maintaining a positive reputation and ensuring operational efficiency.I successfully executed multiple staff training initiatives, significantly enhancing team efficiency and unity. Honored as Employee of the Month in March 2024 for outstanding leadership and performance.

United Kingdom

Maintained high customer satisfaction while managing high-volume inquiries across multiple channels. Efficiently resolved complex issues, reducing resolution time by 40% and increasing customer retention by 20–30%. Mentored and trained new team members, enhancing overall team performance. Utilized CRM to track interactions, identify improvements, and collaborate with departments for seamless service.