Chemist Warehouse is a prominent retail pharmacy chain in Australia, known for offering a wide range of health and beauty products at competitive prices. I joined as a Pharmacy Assistant in the Chemist Warehouse and my core responsibilities are,• Welcoming customers, answering their questions, handling company emails, and calls.• Describing product features, benefits, and promotions to help customers make purchasing decisions.• Product quality and expiry dates were routinely inspected.• Point-of-sale duties, such as processing cash, card, or online sales and processing product returns or refunds.• Maintain outstanding store condition and fully stocked store.• Actively involved in the receiving and processing of new shipments.• Keeping the store tidy and well-presented.• Follow the company policies and procedures.

Sportsbet is one of Australia's leading online bookmakers, offering a wide range of sports betting options to its customers. Established in 1993, Sportsbet has grown to become one of the most popular and trusted betting platforms in Australia. They offer betting on a variety of sports including horse racing, Australian Rules Football (AFL), rugby, soccer, cricket, tennis, and more. Here I closely work with customer payment methods and its' policy.

ByteDance, the Chinese tech giant behind popular platforms like TikTok and Douyin, has been expanding its presence globally, including in Malaysia. I initially joined the company under the TikTok project as a ‘Quality Assurance Analyst’. After seven months of operating in the Southeast Asia market, I was elected as a Point of Contact (POC) for the Stratified Prevalence Sampling (SPS) project. My core responsibilities were (listed, but not limited to),• Monitored the team's daily activities and delegated tasks to team members.• Analyzed content and offered feedback on emerging issues to higher authorities.• Identified areas for improvement in existing policies, addressing potential gaps.• Collaborated with client partnership teams, BPO advisors, and Market Specialists to maintain content quality and reduce badness from the market and platform.• Generated reports on performance and errors, presenting them to higher authorities.• Monitored trending social media issues and addressed them accordingly.

SRG Asia Pacific SDN BHD is a Malaysian company that provides a range of services in the areas of oil and gas, energy, infrastructure, and telecommunications. Established in 1992, SRG Asia Pacific has grown to become a leading provider of integrated services, including engineering, procurement, construction, and commissioning, as well as maintenance and operations support. I joined as a 'Customer Service Specialist' under the Hotlink project at Maxis Communication and my primary responsibilities were (listed, but not limited to),• Researched, identified, and resolved customer complaints using applicable software over the call.• Managed incoming and outgoing communications effectively as an inbound and outbound agent.• Collaborated effectively within a team to meet sales targets and successfully achieved personal and team Key Performance Indicators (KPIs) through dedicated teamwork.• Established and managed Excel spreadsheets to track customer data and perform an intense reconciliation process to resolve customer complaints.• Prepared daily reports and submitted to the line manager.

Mecca Multilayer Limited is a printing services company based in Dhaka, Bangladesh. Established in 2004, the company specializes in various printing solutions and operates within the printing industry. I joined as an 'Administrative Coordinator' in the admin department, and my core responsibilities were (listed, but not limited to),• Responded to inquiries from employees and clients via email, phone, or in person.• Organized, participated in, and led internal and external meetings, maintaining positive relationships with internal departments and other stakeholders.• Created, prepared, and delivered reports to various departments, provided meeting notes, and organized company documents in a proper filing system.• Updated physical and digital employee records.• Supported the department and organization by completing related tasks and projects as needed.• Maintained complete stock of all office supplies and accuracy of inventory.• Visited the warehouse monthly and conducted an internal audit annually.• Updated office policies and notices when necessary.

Musashi Bangladesh Japan Ltd. (MBJ) is a subsidiary of a Japanese company established in 2010. It operates primarily in the construction industry in Bangladesh, offering a range of services including heavy equipment rental, sales, maintenance, and support services. I started my professional career as an 'Administrative Assistant' in the Office Admin Department, and my core responsibilities were,• Handled incoming calls and emails, and front desk customer service.• Worked thoroughly for client management and maintained internal communication.• Organized calendars through email, phone, and in-person meetings, prepared presentations, filed documents and conducted data entry.• Visited warehouses frequently to check stocks and machinery parts, and coordinate work site demands.• Assisted the admin team in announcing notices when necessary.